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Operations Principal
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Operations Principal at Backbase
As an Operations Principal you are a versatile, self-driven, proactive and hands-on leader. You oversee the CS organization in several regions, and manage one or more operations managers. Your overall assignment is to develop and implement processes & methods to secure systematic successful operations within CS.
What you'll do
You are both strategic and hands-on and have extensive experience in managing operations in a fast-changing international company, so you understand the need to deliver and how trustful relationships make this work. You are passionate about Operations and you are a people manager that understands that only with the best people you will create outstanding results.
After you made sure our recruitment basics exceed industry standards, we expect you to take initiatives to introduce Backbase employee experiences that no-one has seen before.
Who you are
- 8+ years of experience in a similar job (operations, coordination, project management);
- Bachelor degree or similar working experience;
- Fluent in English (written and spoken).
Our Perks
Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.
Training budget
Specific budget for your personal development.
Referral
Referral bonus incentive for bringing the best talent.
Clothing
You can wear clothes you feel comfortable in.
High spec equipment
We provide all employees with high-spec Macs and tech set up
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to…
Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.
Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.
Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.
The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.
Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.
Anderen bekeken ook
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