Customer Success Manager - Chains & Partnerships The Vegetarian Butcher

Join Unilever as a Customer Success Manager - Chains & Partnerships – The Vegetarian Butcher (Maternity Cover)

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe that one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

On October 4th (world animal day) 2010 Jaap Korteweg, 9th generation farmer and meat lover, founded The Vegetarian Butcher. Together with a devoted team of chefs and scientists he created innovative and sustainable meat successors directly from beans and legumes. Great tasting meat products, perfect imitations in flavor, texture and juiciness, but without the use of the animal. We sacrifice nothing! This was the start of our mission: to become the biggest butcher in the world.

At our core we are the purpose-driven rebels who want to be the first and the best on the plant-based meat-market. We try to make our mission a reality through Craftmanship, Human(e) Connections, Entrepreneurship, Rebelliousness, Humor, Passion, Optimism, Sustainability and Pioneering.

By now we are present in roughly 55 markets, partnering with some of the biggest global (food) chains like Burger King, Subway, and Starbucks. In this journey at the speed of light we are looking for a Customer Success who has the passion to change the world!

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

• Be the Supply Chain and Operations representative to receive the implementation and approval requirements of QSR (Quick Service Restaurants) partners;
• Responsible for SC representation, leading customer relationships towards perfect delivery & successful launches;
• Project manages the roll-out of partnerships 100% OTIF;
• Initiate, develop & manage (international) QSR relationships globally.
• Provide SC input into deal making to assure a smart and resilient SC (internal & external);
• Lead E2E deal-making process managing key project stakeholders to assure a smart and resilient SC (internal & external);
• Lead GLOCAL connection to assure on time, in full launches per market;
• Deliver presentations, pitch decks for key customer interactions;
• Troubleshooting when issues occur.

KEY REQUIREMENTS

• Project Management: Excellent skills to oversee initiatives and ensure timely delivery in a high-paced environment.
• Negotiation: Skilled negotiator, proficient in customer conflict resolution and influencing external parties
• Commercial Mindset: Strong in customer management with a commercial perspective
• Collaboration: Strong ability to work effectively with internal sales teams and other departments, make informed choices while keeping stakeholders updated.
• Analytical: Structured thinker with strong analytical skills.
• Detail-Oriented: Innovative and customer-focused approach.
• Communication: Excellent written and verbal communication skills; fluency in English.
• Entrepreneurial Mindset: “Can do” attitude to deliver high growth in a fast-paced environment.
• Personal Traits: Humble yet rebellious, entrepreneurial, energetic, and fun. Embraces change, curious, learns rapidly, and adapt easily.

KEY INTERFACES/STAKEHOLDERS

• Global Customers, Business Development Team, SC Team, Procurement, Innovation, Quality, Planning, Marketing, R&D, Finance

SKILLS YOU SHOULD HAVE

• Minimum of 3 years in customer management
• Extensive experience in customer operations and working with cross-functional teams.
• Proven track record in strategic roles within customer operations, including experience with external stakeholders and sales teams.
• Proven experience in delivering innovation and/or portfolio renovation projects E2E inhouse and with external partners;
• Strong Financial Acumen including network design and costing setup;
• Proven experience in delivering business needs through others

WHAT IS IN IT FOR YOU?

• Attractive total remuneration package: excellent company pension, bonus, share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & well-being resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Homework allowance
• Company laptop and mobile phone
• Green Mobility Policy.

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.

By highlighting the gender diversity at the workplace, Unilever encourages women equally men to apply. If you look for a job after a long career break or after any type of leave, do not hesitate to apply.