Head of HR Service Delivery

Head of HR Service Delivery

Are you ready to take on a strategic and influential role as the Head of HR Service Delivery, and become a key member of Kramp’s Global HR Management Team? This is your opportunity to help shape the future of Kramp and make a meaningful impact on our people and our success.

To support and drive Kramp’s ongoing transformation—and to become a preferred employer across our markets—we are looking for an ambitious and visionary

Head of HR Service Delivery

The mission of this role is to align Kramp’s long-term business goals with HR Service Delivery strategy and translating this into impactful programs. You will serve as a vital link between our local HR teams across five European clusters and our global HR Business team.

What is your role?

Kramp Group’s HR organization is built around strategic HR Business Partnering and strong global Centers of Expertise, one of which is HR Service Delivery. Service delivery details the way HR services are delivered to the Kramp organization in terms of end to end processes. In this lead role, you will set the vision & direction for this topic, and translate it into a multi-year roadmap aligned with key stakeholders. Key focus areas are clarity on global versus local processes and systems, operating model decisions, increased effectiveness and efficiency, and user experience.

Your specific tasks include:

• Strategy formation lead the development and implementation of strategy for HR Service Delivery, anticipating complex issues, challenges, and opportunities and ensuring integration with wider functional strategy.
• Project Portfolio Management, Prioritize, Plan and manage the delivery of projects within your professional expertise, using an appropriate project management methodology to give assurance that intended outcomes are achieved.
• Process Automation, Analyze business processes and develop software tools that automate routine tasks through existing user interfaces.
• Knowledge Management Develop policies and processes, create best practices, set up case studies, and deliver internal knowledge-sharing sessions to capture and share knowledge among colleagues.
• Change Management Develop and deliver projects or a workstream within a change management initiative with guidance from senior colleagues.
• Business Process/Model Rethink, Design and execute methodologies to analyze and identify opportunities to improve processes, practices, and procedures, uncovering opportunities for innovation.

Who are you?

We are seeking a dynamic and experienced HR Professional who embodies the following qualities:

• HR Expertise: a seasoned HR Professional with strong knowledge of multiple HR systems, proven track record in creating and delivering blueprint and roadmap for HR service delivery
• Result-oriented: a smart, process-driven leader with a helicopter view but also able to dive into details to deliver tangible outcomes.
• Connector: an excellent communicator who connects with stakeholders on multiple levels in the organization, able to establish trusting relationships while not being shy to push for outcome.
• Hands-on, able to deliver in time, keeping agreements. Someone who strives for high quality with pragmatic implementation power.
• People Management & Development: - Foster a positive work environment that encourages growth, collaboration, and high performance within the HR Group team.
• Has a Master level preferably in the directions: HRM, Technology Business

What do we offer?

We are an ambitious, fast-growing and financially sound organization. You can obviously expect:

• 25 vacation days and 12 ADV days (based on a fulltime contract)
• Flexible working policy in hours and location
• Company car or car allowance
• Profit sharing bonus
• Great budget for training and courses
• Generous pension plan

About us

Thanks to our ambitions we are active throughout Europe: a leading position in the agricultural market for parts. We heavily invest in E-Business and innovations. Our aim is to make it easy for our customers to run their business. Working at Kramp means working with over 3500 international colleagues. The people at Kramp are enthusiastic, professional and involved. We speak our customers’ language, understand their challenges and earn their trust to exceed their expectations. Our promise “It’s that easy” is embedded in our culture and DNA.

Working at Kramp means:

… you belong here! Being part of our open business community

… your work makes a difference! Have an impact on what matters

… you will develop and realize! Learn and realize your potential

"Wij zijn een innovatieve afdeling en ik kan al zien welke nieuwe projecten er in het verschiet liggen"

Leonie Online Marketeer