HREX_Portfolio/Service Management & Governance Lead

HREX_Portfolio/Service Management & Governance Lead

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This position reports to

Head of HRXP, Process, Data & Technology

Your role and responsibilities

The ABB HR Experience Process, Data and Technology organization strives to enhance the HR experience for everyone involved. We develop and implement business-driven strategies, enhance HR systems, and work closely with Human Resources to improve end-to-end HR processes, manage data, and oversee global systems. By taking a holistic approach, we ensure seamless integration of processes, data, and technology to benefit our people.

If you have proficient technical and analytical knowledge, a focus on customer needs, and a commitment to user experience improvement, we welcome your application. Are you ready to take on a challenging role where you will be accountable for ensuring good governance across HR processes, data, and technology portfolios and service management?

We are looking for a motivated individual to manage performance management for our portfolio and service management, establish governance forums, and report on overall performance. This role also includes managing M&A requirements from the HR M&A Team. You will lead a team responsible for PMO that sets project standards and services, and manage holistic risk and compliance activities, HR access authorizations, and the Document Management Solution. Additionally, you will manage Service Management and Test and Release Management governance and processes, supporting the HR Experience Organization as a whole.

Your primary duties will encompass overseeing governance and performance management throughout HR portfolios:

• Strategic Alignment: Define clear objectives that support Human Resources goals and prioritize projects based on strategic fit and potential value.
• Governance Structure: Establish a Portfolio Governance Board for oversight and resource allocation, and clearly define roles for accountability.
• Frameworks and Processes: Implement standardized approaches (e.g., Agile, Waterfall) and develop criteria for project selection, including strategic alignment and risk assessment.
• Risk Management: Identify and assess potential risks regularly and formulate strategies to minimize negative impacts.
• Performance Monitoring: Establish key performance indicators (KPIs) to measure progress and provide transparent insights for informed decision-making.
• Change Management: Ensure the framework can address new challenges and intentionally involve stakeholders to promote buy-in.
• Financial Oversight: Practice robust financial management across projects and monitor performance to implement cost controls as needed.

• Risk Management: Identify, assess, and mitigate service delivery risks to maintain reliability.
• Performance Monitoring: Track and report on metrics to measure effectiveness and satisfaction.
• Stakeholder Engagement: Gather customer feedback to refine services and create communication channels to promote collaboration.
• Continuous Improvement: Regularly review and innovate to optimize service delivery.

• Report on risk and compliance management and ensure all employees are aware of their responsibilities.
• Manage HR systems access and authorization processes, ensuring appropriate security controls.
• Lead a team of Application Owners and Functional SMEs to deliver and support the Document Management Solution for ABB HR.
• Ensure responsiveness to M&A portfolio requirements and monitor delivery.

Locations are flexible for HR roles, while role holders will be expected to work/collaborate with teams in European and US EST time zones. Ultimately, we’ll choose the most qualified candidate for each role. The work model for the role is: hybrid.

Qualifications for the role

• To thrive in this role, you should possess the following qualifications:
• Demonstrated experience in defining guidelines, delegating responsibilities, setting performance targets, and monitoring progress.
• Ability to allocate responsibilities and supervise team members effectively.
• Leadership skills to provide guidance and support to temporary work teams.
• Commitment to personal development and mentoring or coaching others.
• Effective influence skills to ensure alignment with governance and processes.
• Skilled relationship management with key senior stakeholders and ability to provide executive communications and reporting.
• Highly skilled vendor management experience to ensure great service delivery.

More about us

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory