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Service Manager

Baan • Amsterdam, NL

Geplaatst 15 mei 2025

Werkervaring

0 tot 5 jaar

Full-time / part-time

Full-time

Functie

Management

Soort opleiding

HBO of WO bachelor

Taalvereiste

Engels (Vloeiend)

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Service Manager Role

In this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers.

What you'll do

As a Service Manager, you are responsible for the successful delivery of pre-configured dev environments with deployed components of our products and supporting projects post go-live phase.

You discuss requirements and expected delivery timelines with our Customer Success team, possible issues with external teams, and manage client’s expectations. You conduct kick-off and handover meetings, weekly plannings, daily standups (Kanban methodology), retrospection meetings, and communicate the status and progress of deployments.

You also handle escalations and conflicts, define priorities, and assign tasks to team members. On a daily basis you will be working closely with the Engineering Manager who is responsible for the people management part and shape of the team assigned to you (6 people).

You are responsible for the financial aspect of the service, by making sure the team as well as the service is billable to HUB and to the customer.

Who you are

You have experience being a client-facing Service Manager in Software Engineering;
You have basic knowledge of cloud computing, CI/CD, and quality assurance processes in software development;
You have great leadership skills, ready to be acting as a Team Lead;
You can resolve conflicts and manage priorities;
You have extraordinary organizational skills, you are assertive and self-confident;
You have a can-do attitude, and you are fast in decision making.

Our Perks

Loud and busy sometimes but always friendly, helpful, and super fun. We love to celebrate each other’s achievements, share jokes, and our love for food, movies, traveling, and sports. We’re one big and diverse family working towards the same goal.

Training budget

Specific budget for your personal development.

Referral

Referral bonus incentive for bringing the best talent.

Clothing

You can wear clothes you feel comfortable in.

High spec equipment

We provide all employees with high-spec Macs and tech setup.

Backbase

Backbase is the maker of Backbase CXP, the award-winning customer experience platform that helps enterprises create omni-channel, customer-centric digital experiences.

Backbase CXP deploys a new, omni-channel presentation layer over underlying infrastructure and IT systems, allowing enterprises to deliver personal, relevant experiences to customers on every device, in any context. Backbase CXP gives enterprises the tools and functionality they need to transform their tired online and mobile channels into engaging customer experiences, holistically managed from a single platform.

Industry analysts Gartner, Forrester and Ovum recognize Backbase as a leader in terms of customer experience, mobile and omni-channel focus, innovation, and time-to-value. Unlike most traditional IT portal vendors, Backbase has created a modern, business-driven solution that makes CXP management easy for digital professionals. This means lower costs, and more flexibility for optimizing all online channels without the need for IT support. Backbase CXP’s lean, widget-based architecture provides the flexibility and agility enterprises need to create modern experiences that truly empower business owners and customers.

The unique Backbase approach enables enterprises to drive self-service, fuel online revenues and turn their online channel into a full-service customer experience platform. Global organizations such as GE, ABN AMRO, AIG, Nation Wide, Nordstrom, KPN, Bank of America, Barclays, ING, UBS and Visa have improved their online customer interactions and maximized online customer experience, retention and conversion, by leveraging Backbase’s technology.

Backbase was founded in 2003 and is privately funded with operations in New York, Atlanta, Amsterdam, Singapore, and London.

ICT

Amsterdam

250 medewerkers