Head of Facilities Services

Your Challenges

• Lead the Facility Services team to achieve strategic and operational objectives.
• Ensure high-quality service delivery across all functions.
• Collaborate with senior management, department heads, and location leads (‘Kantoorvoorzitters’) to address talent needs and share updates on Facility Services initiatives.
• Drive accountability through regular performance reviews, KPIs, and feedback cycles.

What Will You Do in This Position?

The Head of Facilities Services is responsible for leading and driving the vision, strategy, and operational excellence of the Facility Services department. This role oversees a large team, ensuring high-quality service delivery, fostering collaboration, and implementing innovative processes to improve efficiency and achieve cost reductions. The ideal candidate will establish a strong culture of standardization, accountability, and proactive support across the department while aligning with KPMG's broader organizational goals.

Key Responsibilities:

1. Strategic Leadership & Vision:
   • Develop and communicate a vision for Facility Services that aligns with Operations and KPMG’s business objectives.
   • Enhance service delivery efficiency, improve support functions, and achieve cost reductions through operational excellence and outsourcing.
2. Team Development & Engagement:
   • Build a cohesive, agile, and solutions-oriented team culture, promoting a hospitality-focused mindset.
   • Lead and mentor sub-team heads, empowering them to drive personal development and align teams with organizational goals.
3. Operational Excellence & Efficiency:
   • Streamline processes for key functional areas, including facility management, events, host and office management, site support, demand management, and supplier services.
   • Ensure a safe, healthy, and pleasant working environment for colleagues and guests through optimized facilities portfolio management.
4. Stakeholder Collaboration & Business Impact:
   • Act as the primary liaison between Facility Services, senior management, and the business, addressing emerging needs and opportunities for proactive support.
   • Represent Facility Services in the Operations Management Team (MT), driving transformation initiatives and improvements aligned with broader organizational goals.
5. Cost Management:
   • Identify and implement cost-saving measures without compromising service quality.
6. Change Management & Leadership:
   • Promote a culture of standardization, reducing exceptions and escalations through rules-based processes.
   • Engage and educate the business to embrace standardization and operational transformation initiatives.

This Is What You Bring

• Master’s degree (WO) in Business Administration, Facility Management, Hotel Management or a related field
• 10+ years of relevant work experience in Facility Management, including experience in a strategic leadership role at a corporate organization
• 7+ years executive management and building teams experience, with a strong emphasis on implementing efficiency improvements, cost-reduction initiatives, supply chain management and outsourcing
• Experience in organizational transformation and driving process improvements in a complex, matrixed organization would also be highly beneficial
• Influencing key internal stakeholders (e.g., directors of Advisory, Assurance, Business Services and Location leaders) to adopt and support new processes or improvements
• Presenting compelling arguments supported with data and aligned with organisational objectives to gain buy-in for portfolio adjustments, real estate choices, cost-cutting initiatives and efficiency improvements
• Collaborating closely across departments to ensure Facility Services meets business needs while maintaining compliance and best practices
• Engaging and motivating their team to adopt a customer-oriented, innovative mindset in daily operations
• Possessing a positively critical mindset, the Head of Facility Services is adaptable and thrives in an environment of change, continuously seeking ways to improve processes and outcomes while demonstrating flexibility in approach and execution
• Regular alignment with Advisory, Assurance, Business Services and Location leaders to understand evolving business needs and how Facility Services can improve the service delivery
• Regular alignment with COO’s to discuss changing demands that will impact Facility Services portfolio and performance
• Regular alignment with Operations MT to discuss developments within Operations and to report on progress on transformation goals within Facility Services
• Align changes with Facility Services Teams to improve efficiency and effectiveness towards the business and the portfolio

* These requirements give a direction of the profile we are looking for for this position. Do you not meet all the requirements but think this is the position for you? Then we kindly invite you to apply.

This Is What We Offer

• Competitive salary, a bonus, a fixed expense allowance and a working from home allowance.
• 30 vacation days (on a full-time basis) and the option to buy more days or sell your vacation days
• At KPMG we work hybrid, so you can work from home or at the office.
• A completely furnished home office.
• A lease car or a mobility budget
• A laptop and iPhone which also can be used privately.
• Pension accrual without a compulsory personal contribution.
• Choice to pick from different courses which contribute to your own personal and professional development.
• Diversity networks in the areas of pride, gender, ability, cultural diversity, and generations that regularly organize various activities to celebrate differences!
• Focus on well-being! There is a gym at the Amstelveen office or you can get a discount for a gym near your house and you get access to different health and/or vitality programs.
• ‘Together’ is one of our core values. So you can count on different social activities, like team events, drinks with colleagues and events with all your KPMG colleagues.