(Technical) Business Analyst User Engagement and Support - Analytics Platform Area

This is what we offer you

• Gross monthly salary between EUR 4,516 and EUR 6,449 (scale 09) for a 36 hour week
• Thirteenth month's salary and 8% holiday allowance
• 10% Employee Benefit Budget
• EUR 1,400 development budget per year
• Hybrid working: balance between home and office work (possible for most roles)
• A pension, for which you can set the maximum amount of your personal contribution

Are you ready to drive innovation in the banking sector? At Rabobank, we’re not just building an analytical platform—we’re shaping the future of analytics. Our cutting-edge Model Development Platform, One!Lab, is at the core of Rabobank’s analytics strategy. It empowers our teams to safely develop state-of-the-art machine learning models, fostering collaboration, knowledge-sharing, and reuse while lowering costs and accelerating the time-to-market for new models.

By leveraging the latest technologies, One!Lab significantly enhances Rabobank’s AI capabilities, delivering immense value to our users. It’s not just a platform—it’s a collaborative ecosystem. And that’s where you come in.

About the Role

Rabobank is seeking a highly skilled and customer focused (Technical) Business Analyst User Engagement and Support with a proactive mindset and strategic planning abilities to join our support engineering team, Moon.

Your mission? To transform our support model from a reactive, ad-hoc approach to a proactive, solutions-driven strategy that maximizes user engagement and impact.

In this role, you’ll be at the forefront of enabling our users—data scientists, machine learning engineers, and analytics teams—to make the most of the Analytics Platform. With your expertise, you’ll identify improvement opportunities, streamline support processes, and reduce costs while driving innovation and enhancing functionality for both users and platform engineering teams.

This is your chance to build a way to directly shape the future of banking, working in a space where technical expertise meets entrepreneurial problem-solving.

What You'll Do

• Shape the Future: Transition our support team to a proactive, solutions-oriented model that enhances user engagement with the platform.
• Build a User Community: Build and grow our One!Lab user panel to conduct regular assessments of user feedback to drive continuous optimization of the platform and user experience.
• Improve Customer Interaction and CX: Identify improvement opportunities for both user support processes and the Analytics Platform itself, by mapping user journeys and leveraging insights from user interactions.
• Collaborate and Improve: Work with the Product Managers of the Analytics Platform engineering teams to understand user needs and translate these to feature and PBI’s. Identify areas for process improvement and implement strategies to enhance the quality, performance and effectiveness of engineering initiatives.
• Lead Technical Transformation: Spearhead the transition of our support engineering model by implementing technical strategies that improve system costs, scalability, and user engagement.
• Monitor and Improve Performance: Regularly assess technical performance, analyse user behaviour and costs by identifying important KPIs and helping the team steer on these.
• Demo our Platform: Showcase our platform and services to new potential users by giving demo’s.
• Empower Users with Your Data Engineering/ ML Knowledge: Guide users in leveraging analytics tools and techniques to overcome challenges and maximize platform benefits based on your data engineering knowledge.

What You'll Bring

• A degree in Business Administration, Computer Science, Data Science, Engineering, or a related field (Bachelor’s or Master’s).
• At least 5 years of experience in consultancy, with a commercial mindset that focuses on improvements and user impact.
• Hands-on technical expertise with tools like Databricks, Data Iku, Python, Azure Machine Learning and Terraform.
• Good knowledge of the cloud (preferably Microsoft Azure) and are familiar with cloud cost models, service models, the various cloud resources, and contracts.
• Exceptional communication skills, with the ability to bridge the gap between technical concepts and non-technical stakeholders.
• A data-driven, analytical approach with a passion for process improvement.
• Demonstrated technical experience in customer engagement or a previously customer facing function.
• A teamplayer with a proactive, entrepreneurial mindset with the ability to deliver results on time and with precision.

Why Join Us?

This is more than just a role—it’s an opportunity to make a real difference. By joining Rabobank, you’ll contribute to projects that push the boundaries of AI and machine learning while directly impacting the way our teams work and innovate. You’ll collaborate with passionate experts and play a vital role in shaping the future of data and analytics at Rabobank.

Ready to be part of something extraordinary? Apply now and help us redefine what’s possible in banking analytics!

What we offer

This role will either be in scale 8 or scale 9 depending on experience.

To be considered for this position, you must be located in the Netherlands or elsewhere in the EU and have the legal right to work in the Netherlands. We are unable to consider candidates requiring relocation from another country.