Tech Support Engineer

Join iPractice as a Tech Support Engineer

At iPractice, psychologists, tech experts, and strategists work together toward one mission: making mental healthcare accessible to everyone who needs it. Are you passionate about technology and eager to make a real impact in healthcare? We’re looking for a dedicated IT Support Specialist to join our tech-driven healthcare organization.

Who are we?

We believe mental healthcare should be accessible, flexible, and human. That’s why we combine innovative technology with a personal approach to provide the best possible care for our clients. Every year, we help over 12,000 people build resilience, and create lasting change in their lives.

Our approach is unique:

• Blended care: we combine in-person sessions with accessible online support, ensuring that clients get help quickly and flexibly—in a way that suits them well.
• Tech-driven: we develop our own (AI-powered) technology to reduce the administrative burden for our psychologists. Less paperwork means more time for what truly matters: personal attention and quality care.

We work in an environment where positive psychology and smart technology come together. This doesn’t just lead to better client care—it creates a workplace that’s inspiring, innovative, and truly tech-driven. Are you passionate about technology and eager to make a real impact in healthcare? Join our mission to revolutionize healthcare with technology.

What you will be doing

As Tech Support Engineer at iPractice, you make sure that both our employees and clients can work effortlessly within our tech-driven environment. In this role, you play a key role in maintaining seamless operations, supporting our psychologists with cutting-edge tools, and ensuring secure, high-performing systems that directly contribute to patient care.

You'll take on a variety of IT challenges, optimize our digital security, and work closely with our Product Manager and Developers to continuously improve our systems. Among other things, you will:

• Find solutions to a wide range of IT problems for both clients and employees in collaboration with our Product Manager and Developers.
• Ensure that all your colleagues can carry out their work without any problems within our systems.
• Keep track of which bugs and tech problems are reported and ensure that colleagues involved receive the correct information and feedback. You are the first point of contact in the field of IT within our organizations.
• Support our product and tech team with updates on our website.
• Keep an overview and issue company assets.
• Monitor and improve digital security - ensure that your colleagues are aware of our policies regarding digital security.
• Provide IT support to the Facility Manager when setting up new locations.
• Set up new systems together with Product to improve our services.
• Manage technical documentation.
• Identify and implement improvements/enhancements yourself

Who are you?

You are a proactive IT professional with a strong service-oriented mindset and a passion for solving technical challenges. You thrive in a fast-paced, dynamic environment and enjoy working in a role where you can make a real impact. Additionally, you:

• Have a solid understanding of various computer systems, including Microsoft 365 and Google Workspace
• Have experience troubleshooting hardware issues, such as Windows 11, printers, and networking (UniFi)
• Preferably also have knowledge of device management platforms like Kandji or Atera
• Are quick to learn and adapt to new technical applications
• Have strong communication skills and an eye for detail
• Are calm, proactive, solution-driven, and eager to take initiative
• Have 2-4 years of experience in a digital, tech or IT support role
• Are fluent in English
• Are enthusiastic about mental health and see it as a topic as normal as going to the gym

What we offer you

This role offers a unique opportunity to shape and improve IT processes in a fast-moving, tech-driven environment. Here’s what you can expect:

• A competitive salary that reflects your experience and the impact you make in our growing organization
• The freedom to execute your ideas – we trust you with responsibility and encourage initiative
• A role with visible impact – your work directly contributes to the future of mental healthcare
• A vibrant office in the heart of Amsterdam, where our staff team works. We’d love you to join us at least two days a week
• A team full of energy – from weekly get-togethers to an annual ski trip and fun team outings
• Access to OpenUp, including mindfulness courses and sessions with psychologists

Be part of our mission to transform mental healthcare through technology.

Apply now and join us in shaping the future of mental healthcare in the Netherlands. 🚀