Retail Operations Manager

Join Us in Our Mission

Hi there, potential colleague! Join us in our mission to become a driver of positive change in the eyewear industry.

Get ready to make a real impact in a certified B Corp as our new Retail Operations Manager and play a pivotal role in shaping and refining the retail framework. You will be responsible for driving the progress of key projects and ensuring the continuous enhancement of retail operations across our stores in Europe. Acting as a strategic business partner to the Retail Director and other Department Heads, you will help shape, align, and communicate company strategy, business priorities, and goals for the Regional Teams.

You'll be...

• Overseeing a shared retail project calendar that outlines key events impacting retail across all HQ departments, while identifying and delivering critical information aligned with our communication strategy
• Establishing objectives for the Retail Operations team to ensure exceptional service is delivered to both the Retail field team and our customers
• Providing a clear and organised framework for the retail field team and stores, covering KPIs, policies and procedures, the trading feedback process, trading calendar, training programs, controllable retail costs, and all communication channels
• Organising and managing development projects for retail systems and frameworks, including those initiated by or requiring support from HQ
• Ensuring that new store openings, renovations, and maintenance are efficiently coordinated to maximize sales and profitability while minimizing disruption to all supporting departments
• Managing the Operating expense budgets for all Retail stores ensuring budgets are accurately forecasted every month
• Providing market feedback to the Retail director on Retail operations best practices and new technologies that will support business growth
• Responsible for the seamless end to communications between stores and head office. Streamline and minimise tasks to stores to allow teams more time on the sales floor
• Compiling a quarterly strategic trading pack for regional managers, including sales data, inventory levels, promotions, and competitor analysis
• Managing a team of 2 FTE (retail maintenance coordinator and retail operations coordinator)

You...

• Have 4-6 years proven management experience in Retail /Retail operations
• Capable of multitasking in a fast-paced environment with strong attention to detail, accuracy, and excellent analytical skills
• Excellent time management and organizational skills, including the ability to prioritize work effectively
• Strong relationship-building and customer service skills with all levels of employees
• Experience in store construction/design is a plus
• Are fluent in English (German or Dutch is a plus)

What's in it for you...

• Being part of a young and very ambitious team
• A flexible hybrid work environment (minimum three days per week at the office)
• Personal development opportunities
• Wellbeing: healthy snacks, a collab with ClassPass and unlimited access to an online-psychologist OpenUp
• 25 holidays per year (based on full time) plus additional tenure based days
• Travel reimbursement if you live more than 10kms from our HQ
• Company pension plan
• The chance to be involved with every aspect of a rapidly growing company
• Daily nutritious lunch!
• Participation in events planned by our CultureClub (e.g. Borrel XXL, &talks, holiday gifting, ...)
• Continuous updates of your eyewear collection! 😊

Ace & Tate is an equal opportunity employer. We are committed to nurturing an inclusive environment for all current and potential employees.