Support Specialist

Together, we are on a purpose-driven journey to make a meaningful and lasting impact on the world through our work in cracking biology. Our mission? Make fruit & vegetables available and affordable to more people in a sustainable way.

We work with the best and biggest greenhouse growers in the world. As we deeply value the work growers do, we help them by offering AI products that give them superpowers. Our commitment to the grower's satisfaction fuels our drive for excellence.

At Source, we embrace the excitement and challenges that come with exploring the frontiers of biology. By fostering a culture of curiosity and risk-taking, we create an environment where we design ground-breaking technology to influence how plants grow & develop. Positivity fuels creativity and productivity, so bringing a positive attitude to the challenges we face is highly valued.

You'll find an inclusive and supportive culture because diverse perspectives lead to breakthrough innovations and foster a sense of belonging among our team members. Communication is as transparent as can be and the open exchanges of ideas are being promoted.

What we'd love you to get excited about

• Supporting growers by providing technical and functional expertise via email and chat;
• Troubleshooting complex issues whilst ensuring top-notch customer experience;
• Becoming knowledgeable on how our solutions support growers in their day-to-day job;
• Identifying trends and improvement areas to help the Support team more effectively support our customers;
• Working with internal teams to continuously improve our solutions for our growers;
• Maintaining and updating comprehensive documentation and help center resources to ensure accurate, user-friendly guidance for internal teams and external users.

You are

• Detail-oriented, you make sure that your work is flawless when responding to a support request or sending out an order form to a customer;
• Able to work under pressure, you don’t lose your head when multiple customers have issues and are counting on you to solve it;
• Curious, you possess a strong desire to fully comprehend the issues customers face, and you are able to apply those learnings on future customer issues;
• Analytical, you can easily analyse and assess the impact of an issue and decide how to follow up and who to involve;
• Empathic, you enjoy putting yourself in the shoes of a customer and you always make sure that the customer feels heard and understood;
• Fluent in both Dutch and English;
• Bonus: you have experience in a Support role;
• Bonus: you have affinity with ticketing tools (e.g., Intercom) and CRM tools (e.g., Salesforce);
• Bonus: You are passionate about horticulture and/or biology.

*At Source, we highly value diversity of backgrounds and thoughts. Research has shown that people make different internal assessments of whether they are a good fit for the job. We therefore highly encourage you to apply for this job, even if you feel you might not 'tick all the boxes!