Magnet.me  -  Het slimme netwerk waar studenten en professionals hun stage of baan vinden.

Het slimme netwerk waar studenten en professionals hun stage of baan vinden.

Operations & Payments Leader - IKEA Korea Service Office

Geplaatst 19 dec. 2024
Delen:
Werkervaring
5 tot 9 jaar
Full-time / part-time
Part-time
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

- Minimum 5 years or more of IKEA or Retail store end to end operation process.

  • Minimum 5 years of direct people leading experience.
  • Good knowledge of project and change management methods and tools as well as stakeholder management.
  • Broad knowledge of the IKEA omnichannel reality and online customer behaviours.
  • Broad knowledge of operational plans and goals as well as follow up on KPIs.
  • Broad knowledge of how consumer acts, feels and behaves in a retail environment to apply the insights in the shopping experience design in all customer meeting points.
  • Broad knowledge of payment methodologies, compliances and industry standards.
  • Broad knowledge of how data and insights about customer interactions with IKEA can be translated into seamless solutions.
  • Broad knowledge of problem solving and conflict handling techniques.
Your responsibilities
  • Identify Payment and Checkout development opportunities, based on local market relevance and customer needs.
  • Manage local vendors where applicable to ensure sustainable vendor relations and minimize costs.
  • Ensure and facilitate trainings in checkout routines, co-worker attitude, tools, legal compliance, security in par with best practice.
  • Secure the integrated omnichannel conversion and CX (Customer Experience) of payments and checkout in order to contribute to the business goals.
  • Measure conversion and customer satisfaction in payment and checkout to ensure performance excellence throughout the year.
  • Secure excellent operation in all customer meeting points.
  • Adapt the global way of working to the market and share good examples within units/market to ensure best practice is used.
  • Review and secure harmonized routines and policies in all customer service-related areas at all customer meeting points.
  • Lead the implementation of new activities and initiatives within customer store operations.
  • Secure update and implementation of Customer Guidance and Ways to Shop in store.
  • Secure strong retail foundation in customer experience related areas and develop commercial review competence and performance.
  • Act as matrix/support to the stores within operation, payments and checkouts.
  • Lead the implementation of BPL initiatives in Operations, Payments and Checkouts.
  • Build SME (Subject Matter Experts) competence through driving internal customer-oriented expertise.
  • Be an active player in driving an open and sharing climate, being a role model of the IKEA values and contribute to the transformation of IKEA.
Our team within IKEA
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people! 😃

Werken bij IKEA Group is werken bij een leuke, inspirerende organisatie die zich razendsnel ontwikkelt. We zijn de grootste detailhandelaar van woonproducten ons team bestaat uit zo’n 5.000 enthousiaste collega’s. We ontwikkelen en pakken kansen – want als onze medewerkers groeien, groeit IKEA ook.
Waar je ook aan de slag gaat bij IKEA, je krijgt te maken met allerlei verschillende mensen, elk met hun eigen achtergrond en vaardigheden. Bij ons mag je namelijk altijd jezelf zijn!

Retail
Delft
10.000 medewerkers