Ops Module Manager Service

About the position

As Product Manager Service, you have ownership of the service aspects during the entire life-cycle of Vanderlande Products ranging from baggage handling systems, parcel conveyors, and sortation systems up to fully automated warehousing systems. In a multidisciplinary Product Team (consisting of R&D, Engineering, Supply Chain, Marketing, and Service) you represent Service. You have a clear overview of market developments and knowledge of the long-term needs of our end-customers in terms of service and life-cycle planning. You drive service business growth by proactively creating optimizations with your product(s)/product lines and are able to think of opportunities for both the customer and Vanderlande.

Tasks and responsibilities

• Develop, introduce, and improve Product Life-cycle Management processes;
• Provide input to the product team on the Product portfolio based on technology developments, feedback from the market, customers, and Customer Centers;
• Ensure the implementation of service requirements and quality of service deliverables for both new and existing products keeping value creation for Vanderlande and our customers continuously in mind;
• Use the product introduction process from the Life-cycle Services organization for the successful introduction and phase-out of products;
• Act as an expert consultant on Product Life-cycle by:
  • Identifying problems and business opportunities whilst ensuring follow-up by R&D and Engineering according to Service Level Agreement (SLA)
  • Anticipating on End of Supply (EoS) issues, defining measures to ensure availability, and creating business opportunities
• Develop and maintain a close relationship with all stakeholders (internal and external) in the Life-cycle Services and Technology organization.

The department

The Operations (Ops) Module Management Services department is part of Global Operations. The department manages the successful introduction of new products within Life-cycle Services, which accounts for more than 20% of the total sales at Vanderlande. The Product Manager Service will be working at the Ops Module Management Services department. The department manages the product service requirements and prepares the organization for effective and efficient execution of life-cycle services. Next to that, the department monitors the performance of the products in the customer installed base and uses these insights to advise on product improvements.

Your profile

• Master’s degree with a technical background (e.g. mechanical, electrical, or industrial engineering);
• About 7 years of relevant experience in a technical work environment or manufacturing industry;
• Experience in Service, Product Management, or an R&D environment is preferred;
• Business development focus and experience with stakeholder management (both internally/externally);
• Concepting and consulting skill set;
• You are a self-starter with strong communication skills and able to challenge and influence others;
• Good command of English.

What we offer

In the challenging position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international, and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

This position offers a competitive salary range of € 4607,25 to 6186,88 gross per month (excluding 8% holiday allowance). Through exceeding performance expectations, you even have the possibility to grow outside this scale.

On top of your fixed salary you’ll receive the following secondary benefits:

• 40 vacation days (20 statutory days and a flexible budget worth 20 days).
• Flexible working hours.
• A hybrid workplace (40% working from home and 60% in the office).
• A Health & Wellbeing budget worth €300,- per calendar year.
• Commuting allowance, including full reimbursement of travel by public transport.
• Working from home allowance.
• Collective pension scheme and discount on additional health insurance.
• On-site company health centres with a gym, physiotherapists, and occupational therapists.
• Vanderlande Academy and training facilities to boost your skills.
• A variety of Vanderlande Network communities and initiatives.
• And a great company restaurant and coffee bar with a barista.

Contact

If this role appeals to you, then please apply now! For more information on the position, please contact Juliette van Kraaij via Juliette.van.kraaij@vanderlande.com

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability.