Service Consulting Analyst

The work

Do you have a passion for realizing innovation in customer service departments? Do you enjoy solving complex problems within a dedicated team? Are you proactive, result-oriented and above all do you have the ambition to achieve results together with our clients? If so, the position of Analyst in the Accenture SONG Service team suits you perfectly!

• Team: Our Service team consists of 30 very engaged colleagues across the Benelux. We are not all working together on the same project, yet we see each other every week in one of our offices for formal and informal events.
• Daily tasks: As an Analyst you will collaborate in a team of colleagues together with the client. You work on the client's main challenges, such as identifying customer needs, improving the customer experiences through digital innovations and contribution to E2E service transformations by bringing impact from strategy inception to implementation. You help the client to understand their key challenges by analyzing different solutions after which you communicate your recommendations.
• Technology: We always look for innovative solutions to improve our client's customer experience and growth and we do so by combining business with technology. Depending on the client we work with and the project we work on, we work with various tools, systems and platforms with a main focus on CRM, Generative AI and Applied intelligence.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

Who we are – Accenture

Accenture Song

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product, and experience design; technology and experience platforms; creative, media and marketing strategy and campaign, content and channel orchestration. Join us and bring to life bold ideas with the biggest impact through the unlimited potential of creativity, technology, and intelligence. Visit us at: www.accenture.com/song.

Song is one of five services that make up one Accenture – the others are Strategy & Consulting, Technology, Operations, and Industry X.

Qualifications

Here’s what you’ll need

• A master's degree
• Great study results
• Extra-curricular activities
• Fluent in English and Dutch (spoken and written)
• Interest in B2B / B2C Customer Service related topics

Bonus points if you have

• An intellectual ability to come up with creative solutions.
• Strong analytical skills: quick to understand complex problems and the ability to absorb information quickly.
• Excellent written and spoken communication skills; the ability to articulate complex problems and solutions in a simple, logical, and impactful way.
• Contribute to success in a team environment.
• Leadership qualities: the ability to establish fast relationships and gain value through collaboration with both client and colleagues.
• Passion: you like challenges, you decide about proven ability to adapt to your environment and act decisively to achieve results, you consider about determination and have a presumed attitude

What’s in it for you?

Accenture is a global company with a world-class brand and reputation. Our people are Change Makers, and to support them as an employer, we make five promises:

• Work with flexibility, in a culture based on trust.
• Embrace a sustainable growth mindset.
• Live a human-led culture of Inclusion & Diversity by caring deeply for all our people.
• Lead and transform our clients with technology.
• Connect with our global network of 700.000 colleagues.

These promises are reflected through our excellent employee benefits, including:

• Unlimited learning: access to thousands of free courses, classes and workshops.
• 'Do Good’ volunteering program.
• Paid transport (budget for electric bicycle or car, NS-Business card);
• A laptop, iPhone, and home office setup allowance.
• Social activities like Friday Drinks, sport events and parties