Client Support Officer

Can you imagine, supporting the lending process, handling data and making impact by independently providing customized advice and support to one of the various client teams?

You and Your Job

As a Client Support Officer, you make a contribution by providing advice to Relationship Managers concerning system possibilities and managing and accounting risks. You support the business in the implementation of lending transactions. They have all the information and knowledge which is needed to service the Wholesale & Rural Europe & Africa clients and internal stakeholders. The outstanding position is in one of the sector teams servicing, for example, the Food and Agri, Energy Transition or Project Finance clients. Fine working relationship in the team: Client Support together with 20 direct colleagues in the team, overall 60+ colleagues, serving 8+ sector teams. Highest diversity in nationalities, gender, and religions

“Working as a Client Support Officer offers you the opportunity to work in a dynamic environment, together with many young, fun and ambitious colleagues. You will be working for the most interesting clients. Timelines are short compared to most business lines and your learning curve will be steep.”
Richard Verweij, Client Support Officer

An Average Working Day

Are you curious about what would be on your to-do list on an average working day? For instance:

• Monitor and deliver daily insights on client positions (limits/utilization).
• Serve as the primary contact for internal partners on process issues, resolving complaints and providing answers.
• Ensure accurate reflection of customer agreements in legal documentation within our banking systems.
• Act as the bridge between front- and back-office for information sharing.
• Contribute to the department’s change agenda by assisting with system implementations and suggesting improvements to enhance efficiency.

Together We Achieve More Together Than Alone

We believe in the power of difference. Bringing together people's differences is what makes us an even better bank. So we are very curious about what you can bring to our team at Client Support Europe & Africa. At Rabobank, our clients always come first. We strive for high customer satisfaction, seamless digital services, and deeper relationships. We embed sustainability in everything we do, daring to make a difference for the world. Balanced growth is key, focusing on operational excellence, efficiency, risk awareness, and regulatory compliance. Rabobank is a great place to be, where we make a meaningful impact for customers and society, and inspire our employees to grow, learn, and take responsibility.

"Working together is the way we work; as 1 supportive Rabobank team."
Carolina van den Berg, Teamlead Client Support E&A

Talking of Rabobank: We are a Dutch bank that operates in 38 countries for over 9,500,000 customers. Together with these customers, our members and partners we stand side by side to create a world in which everyone has access to enough healthy food. In the Netherlands, we work to create a country in which people are happy with how they live, work and do business.

You and Your Talent

• Professional and intellectual ability on university/higher educational level;
• You have banking or financial work experience;
• 1 year of customer support/client-facing experience;
• Fluent written and verbal communication in English is required;
• Experience in the analysis of corporate customers and managing deal processes is preferred;
• Knowledge and/or affinity in the areas of lending, structuring complex financing, credit risk management, and loan documentation;
• You have an A1/A2 level in Dutch and want to improve it;
• You have a strong analytical capacity, are proactive, and have a hands-on mentality with a focus on acting as one team and to support and offer the best service to our customers.

You and the Job Application Process

Still not sure? Are you a bit nervous about applying for a job? There's no need to be. We'll be happy to receive your application for this vacancy for Client Support Officer at Rabobank. The closing date for this vacancy is November 25. If you'd like to ask some questions about the job first, please contact Carolina van den Berg, Teamlead Client Support Officer E&A via Carolina.van.den.Berg@Rabobank.com or 06-10186091. If you have any questions about working at Rabobank and the process, then contact Lonneke Boelens, Recruiter via Lonneke.Boelens@Rabobank.nl. The information below may also be useful for you:

• We may hold the interviews through a video call or in person at our Utrecht office.
• If you are the candidate who perfectly fits all the criteria, you can be placed in scale 8.
• Applications without a motivation letter will not be reviewed.
• You hold a valid living and working permit for the Netherlands.
• A security check is part of the process.

We respect your privacy. #LI-LB1.