Manager Operation Support

We’re looking for a Manager, Operations Support to join us in Schiphol, NL Job Purpose Manager Operations support is hands on position supporting department’s VP and the team on multiple aspects of platform operations. Working together with internal operations and Tech teams, this role will be supporting the department with post incident analysis, drafting and tracking improvement plans, following up on problem tickets, supporting LG Tech departments with regular operational updates, managing and planning intra departmental meetings and tracking actions. KEY ACCOUNTABILITIES Incident Management support: Create executive summary decks. Create improvement plans decks from learnings and gaps identified from the incident and processes via the incident action logs. Track all suggestions and learnings from incident and ensuring incorporation in improvement plans. Track timely delivery of MIR to markets. Support department during ongoing incidents. Take the lead post incident to track all executive’s and department’s requirements. Manage on call rota for incident management. Collaboration and relationship building: Cross functional coordination across technical teams and managing agent. Operational process adherence and governance. Manage and agree operational process adjustments with managing agent. Support operational governance and strategic operations team. Support and manage department on maintenance and support agreements. Liaise between departments on procurement aspects and contracts. Inter departmental meeting management & reporting: Plan and manage agenda for department and intra department meetings and all hands. Draft department presentations. Participate in all operational calls and maintain and track relevant actions. Weekly/Monthly departmental KPI dashboards/reporting. Regular update to internal platform owners on problem tickets. Administration Document meeting minutes and follow-up on actions. Track and manage incident timelines with related impact and incident correlation. Timely escalation management for all deliverables. Support the department in operational process management and governance. Maintenance and governance of critical documentation. Adhere to departments processes, procedures and contractual obligations. Review EOS/EOL reporting on all platforms and track critical EOS components. Develop thorough understanding of contractual agreements between LG and its suppliers and LG and its customers. Maintain and track contractual changes pipeline. Develop and maintain internal operational processes. Support ISO27K compliance. KNOWLEDGE & EXPERIENCE Relevant years of experience in a support role in an operational environment. General understanding of ITSM process. Strong written and verbal communication and relationship building skills. Strong command in written and verbal English. Ability to translate technical information into understandable language for executive audience. Excellent organizational and time management skills. Excellent presentation building and presenting skills. Excellent skills on Office 365 products including Visio. PREFERRED EDUCATION/ QUALIFICATIONS: Bachelor’s degree (preferably in Science/Telecoms). SKILLS & ABILITIES: Intellect and drive: problem solving skills with the ability to go the extra mile. Innovative and creative, able to bring new thinking to the organisation and partners. An individual performer who takes ownership and responsibility. Ability to capture important points from meeting. Ability to plan ahead and trigger timely actions. A doer with the enthusiasm to go beyond responsibility to achieve broader goals. Relationship Building: Excellent interpersonal skills will be needed to build strong, cooperative internal and external relationships across all levels and geographies. Great listener with ability to understand and capture details and other’s perspectives. Motivation / Cultural Fit : Highly motivated and objective driven individual continuously keeping operational excellence and super customer experience as the goal. Capable of standing up for values. A global citizen skilful at working across cultures, both internally and externally. Organised and professional approach to work with enough flexibility to pivot when change is required. What’s in it for you? Competitive salary + Bonus 25 days annual leave with the option to purchase 5 more Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance Matched pension contribution up to 10% Access to our car benefit scheme Access to our online learning platform to continue to develop and grow your career with us The chance to join an innovative, fast-paced and passionate team Who we are: We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence. And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. Liberty Global is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. We’re 100% committed to having a workforce that represents every part of our society. So we’re keen to hear from candidates of all background and circumstances. Our Story We’re building Tomorrow’s Connections Today, bringing people together through the power of our technology. Liberty Global is a world leader in converged broadband, video and mobile communications and an active investor in cutting-edge infrastructure, content and technology ventures. With our investments in fibre-based and 5G networks we play a vital role in society, currently providing over 85 million fixed and mobile connections and rolling out the next generation of products and services, while readying our networks for 10 Gbps and beyond. We’re creating national champions, combining the best broadband and mobile networks under brands such as Virgin Media-02 in the UK, VodafoneZiggo in The Netherlands, Telenet in Belgium, Sunrise in Switzerland, Virgin Media in Ireland and UPC in Slovakia. Liberty Global Ventures, our global investment arm, has a portfolio of more than 75 companies and funds across content, technology and infrastructure, including strategic stakes in ITV, Univision, Plume, Lionsgate and the Formula E racing series. Our scale enables us to transfer knowledge and expertise across our operations and investments, creating a dynamic family of brands united in the pursuit of innovation and excellence. And we’re prioritising diversity, equity and inclusion in our workplace and communities, while reducing our impact on the environment. We are using technology as a force for good; for our people, our partners and the planet. OUR FUTURE OUTLOOK IS EXCITING, TOGETHER Privacy Policy The data included in the candidate account (eg. your name, e-mail address and CV; hereafter collectively “your data”) will be processed by Liberty Global as the Controller for the purposes of candidate selection, placement and employment. Your data can also be shared with Liberty Global plc and/or its majority owned subsidiaries (collectively, the “Liberty Global Group”, “we” or “us”) and third party organizations providing recruitment, selection, placement and employment services. Such third parties will use candidate information only in connection with such services, and applicable law. Your data will be retained for the period of up to 1 year after closing the selection process, after which it will be deleted. You have: the right to access your data or ask for a copy of the personal data that we hold about you and, if such personal data is inaccurate or incomplete, to request the rectification, erasure or blocking of such personal data. You have the right to object to the processing; and the right to lodge a complaint at a supervisory authority or a court of law in accordance with applicable laws. If you wish to exercise your privacy rights or if you have any questions about our use of your data or about your privacy rights please contact: Peopleservices@Libertyglobal.com