Customer Success Advisor | German

Customer Success Advisor - Join Our Team!

Are you passionate about helping customers thrive and achieve their goals? Do you possess a natural talent for providing exceptional support and guidance? If so, we have an exciting opportunity for you to join our team as a Customer Success Advisor at our main office in Rotterdam.

Are you fluent in the German language and are you looking for a challenging role in a young company with growth opportunities and a good salary? Are you available for a minimum of 32 hours a week to work in our head office in Rotterdam?

Then you are the one we are looking for! 🔍

About Us

At Virtual Vaults, we are passionate about M&A dealmaking and with our SaaS solutions we are revolutionizing the way businesses operate.

Our innovative products empower organizations to streamline their processes, enhance productivity, and ultimately, achieve their goals. We are a fast-growing company with a vibrant, collaborative culture that encourages creativity, growth, and success.

About the Position

As a Customer Success Advisor, you are the primary contact for our (inter)national customers and therefore the business card of our company. Customers are your number one priority and familiarizing users with our platform is something you are cut out for. You’ll play a crucial role in supporting our customers during their projects on our platform, and this gives you energy!

Working closely with the Customer Success Manager, you will provide expert guidance to our customers on how to best utilize our platform to support their specific needs and deals. You will analyze customer situations where they require our help and expertise. Your strength lies in identifying their challenges and collaboratively finding effective solutions.

We look for a proactive problem solver who, when issues arise whether technical or operational, can ensure customer satisfaction is maintained.

This role requires excellent communication skills, both verbally and in writing. You will interact with customers through various channels, including email, phone, and video calls.

You are proactive, problem solving and not afraid to start a conversation. You have no problem adapting to changing customer needs, you are open to new challenges and embrace a dynamic work environment.

You're a Match for Us! Why? Here's What You Bring to the Table

• You are fluent in German and English, both orally and written. Additional knowledge of the Dutch language is a plus but not required.
• You like to work in a team, but you can also work independently.
• You have achieved at least a Bachelor's degree.
• You have 2-5 years of work experience in a similar position.
• A passion for helping customers achieve success.
• Strong interpersonal and communication skills.
• Problem-solving mindset and good analytical skills.
• Flexibility to work in a fast-paced, evolving industry.
• You can easily switch between different computer systems (Office 365, Virtual Vaults platform, Zendesk).

• We have delicious coffee☕, great colleagues, and are easily accessible by both car and public transport.
• We organize fun company outings, such as "Vrienden van Amstel Live", "Groots met een Zachte G", and you missed the anniversary trip to Valencia, but the next celebration is already coming up!
• Let's be honest, you also want a good salary, and you'll get that.
• Flexible working hours. We enjoy working together in the office, but you can also work hybrid when needed.
• 25 vacation days and 1 "non-sick day" every six months.
• Daily fresh fruit and a varied lunch at our beautiful office in Rotterdam.
• Fully paid pension with the option to save extra yourself.
• Training budget for professional growth and development.
• Travel expense reimbursement.

Join us at Virtual Vaults and be a part of the team that’s changing the world of dealmaking. If you're enthusiastic, driven, and ready to launch your career in the SaaS industry, we'd love to hear from you.