Team Leader Proactive Service

Skills That Will Come in Handy in This Job

• You inspire action in others. You believe in your plans and have a natural ability to convince others; it must be your infectious enthusiasm.
• You thrive on success. You know what you want, how to find it and give it your all to get it. Struggling? You don't give up and step up your efforts.
• You're customer focused. If the customer is happy, you're happy. You ask the right questions, listen carefully, and keep going until the problem at hand has been resolved.
• You're compassionate. You show empathy towards others and treat everyone with equal respect. Your colleagues know they can count on your concern and support.
• You take the initiative. Wait and see? That's not your style. When you see an opportunity, you go for it and you're often the first to table ideas and proposals.
• You're flexible. Plan A, B, or C? You're just as happy to adopt an alternative idea or approach to achieve your objective.

Your Job

Als Team Leader Proactive Service zorg je ervoor dat de adviseurs in je team zo goed mogelijk presteren. Daarmee voorkomt jouw team klachten en problemen en zorg je voor tevreden VodafoneZiggo-klanten. Je bent goed op de hoogte van de Proactive service-concepten waarmee we dit behalen. Je doet dit door het begeleiden, ontwikkelen en sturen op performance. Je coacht de adviseurs op processen en gesprekstechnieken. Je bent verantwoordelijk voor de kwaliteit van output. Je signaleert en escaleert trends vanuit campagnes. Je komt zelf met verbetervoorstellen die bijdragen om de afdeling tot een hoger niveau te tillen.

What We Offer

You give your best every day, because it makes you happy – and because of these benefits. At VodafoneZiggo a fulltime job starts from 32 hours. It is up to you! Based on a 40-hour working week, you can count on:

• Gross monthly salary of between € 3.200 and € 4.500 - with growth potential.
• A Benefit Budget of 14.95% (incl. holiday allowance) on top of your gross salary. Have it paid out, use it to buy extra holiday days or save it up for something nice - it's up to you.
• Annual bonus based on overall company performance.
• NS-Business Card of your choice. Travel first class for business and pleasure for free.
• Unlimited Learning: unlimited access to thousands of courses and workshops.
• The option of working from home 2 or 3 days a week, plus an internet allowance.
• A pension scheme with additional savings options.
• 20 holiday days per year.
• A phone with a Vodafone plan. For personal use, too.
• Discounts on Vodafone and Ziggo products and services.
• Tax deductions on expenses such as childcare and sports memberships.
• Win tickets to concerts at the Ziggo Dome, Ajax football matches and more.

What You Bring to the Job

Je hebt humor en relativeringsvermogen. Stimulerend en faciliterend leiderschap zijn een natuurlijk onderdeel van je doen en denken. Je leidt je team gemakkelijk door veranderingen en je streeft naar resultaten zonder de menselijkheid te vergeten. Je hebt een scherp oog voor klanttevredenheid en service.

Wat verder belangrijk is voor jouw functie:

• Je hebt hbo-werk- en -denkniveau
• Je bent minimaal 32 uur per week beschikbaar
• Je hebt inhoudelijke kennis van Customer Service gerelateerde Dialer- en IT-systemen en een ruime ervaring in de klantcontactbranche
• Je hebt een eigen thuiswerkplek
• Only Dutch residents can be taken into consideration for this position