Customer Engagement Specialist Rare Diseases

Location: Netherlands, Amsterdam

About the job

You will be working in the One Rare team where we work hard and value the social fun part of work as well. What drives us is the opportunity we have, to make an impact on patients’ and their families’ lives and truly transform lives of patients with Rare Diseases.

As a Customer Engagement Specialist Rare Diseases you plan, lead, and execute the local customer engagement strategy ensuring more patients will benefit from our unique therapy. Identifying Customer needs and addressing this through an Omnichannel collaborative approach is an important aspect of the role. To be successful you need to have a cross functional mindset and collaborate close with Sales, Marketing and Medical teams.

In Sanofi we want to improve people’s lives and transform the practice of medicines by ensuring that our treatments reach the patients in the markets we serve. We focus on both our transformation and our people to be successful in achieving this ambition in the current external environment.

Main responsibilities:

• Deliver on our strong growth ambitions by driving the implementation of the local brand strategy in this indication, aligned with the Global brand strategy.
• Drive the cross functional Brand team, ensuring excellent execution of the business plan with a full inclusion of all other relevant functions (medical affairs, market access, public affairs, patient advocacy, business operations).
• Define and execute the Omnichannel Customer Engagement Plan, ensure brand messaging alignment across all channels.
• Strive for a deep customer behavioural knowledge, be present in the field and bring back insight to feed the local plan and support the continued evolution of the business.
• Deliver the local business plan and an ambitious and reliable financial forecast for the indication.
• Leverage data and analytics for continuous improvement.
• Maintain the highest standard of compliance, ethics and business integrity.

About you

• Experience: You have experience in delivering business results and you bring an engaged personality with a growth mindset that support a cross functional way of working. You bring experience from similar role preferably within specialty care.
• Soft and technical skills: You have in-depth understanding of a local market, you are skilled in business planning, forecasting and budget execution. You are an innovator, you can think outside the box and translate an idea into impactful action. You are a networker who loves to influence across complex internal and external stakeholder networks. You are digital savvy, understand omnichannel engagement and you like to pioneer with new technologies.
• Education: preferably a Master’s degree, preferably in a healthcare related subject.
• Languages: You are fluent both in Dutch and in English.

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and gender-neutral parental leave.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

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