Customer Engagement Lead COPD

Purpose

Sanofi Netherlands

At Sanofi, we aim to improve people’s lives and transform the practice of medicine by ensuring our treatments reach patients in the markets we serve. We focus on both our transformation and our people to succeed in this ambition.

About the Team & Product

You will join the Immunology team, where we work hard and value the social aspect of work. We are driven by the opportunity to impact patients and their families. Launching our therapy in COPD is a chance to truly transform the lives of patients suffering from this disease. COPD is the third leading cause of death worldwide and a life-threatening respiratory disease that damages the lungs.

About the Job

As a Customer Engagement Lead Severe COPD, you will prepare and execute a first-in-class launch in COPD. You will plan, lead, and execute the local customer engagement strategy to ensure patients can benefit from this unique new treatment option. Driving innovative solutions by co-creating them with key customers to unlock the potential of the indication in COPD is essential. Identifying customer needs and addressing them through an omnichannel collaborative approach is crucial. Success requires a cross-functional mindset and close collaboration with Sales, Global/NE Marketing, and Medical teams. The Customer Engagement Lead is accountable for developing the customer engagement strategy in line with the global brand plan.

Responsibilities

• Lead the COPD cross-functional team, ensuring seamless execution of launch milestones by fully including medical affairs, market access, public affairs, patient care, sales, and business intelligence teams.
• Unlock the potential of the indication in the Netherlands by partnering with key stakeholders to shape the clinical pathway for biologics in COPD.
• Drive the implementation of the local brand strategy in Severe COPD, aligned with the Global brand strategy.
• Ensure high-quality, on-time, and within budget translation of the brand plan into an operational tactical plan. Deliver an ambitious and reliable financial forecast for the indication.
• Define and execute the Omnichannel Customer Engagement Plan, ensuring brand messaging alignment across all channels.
• Strive for deep customer behavioral knowledge, be present in the field, and bring insights to feed the local plan and support business evolution.
• Collaborate with the market access team and external stakeholders to develop strong clinical advocacy and ensure access for all patients needing this new therapy.
• Leverage data and analytics for continuous improvement.
• Maintain the highest standard of compliance, ethics, and business integrity.
• Continuously challenge yourself to improve, simplify, and prioritize within your area of influence, focusing on adding value.

About You

Expected Behaviors and Skills

• Experience in delivering business results with a growth mindset supporting cross-functional collaboration.
• In-depth understanding of a local market, skilled in business planning, forecasting, and budget execution.
• Innovative thinker, adept at translating ideas into impactful action.
• Networker who influences across complex internal and external stakeholder networks.
• Digital savvy, understands omnichannel engagement, and enjoys pioneering new technologies.
• Highly resilient, able to lead effectively in fast-paced dynamic environments. Communicates engagingly at all organizational levels.
• Experience in a similar role within hospital care, preferably with launch experience.
• Fluent in Dutch and English, with a Master’s degree, preferably in a healthcare-related subject.
• Capable of role-modeling our Play To Win Behaviors: Acting independently, prioritizing customers and patients, embracing the Sanofi vision, and striving for excellence.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people, chasing change, embracing new ideas, and exploring all the opportunities we offer. Let’s pursue progress and discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.