Customer Engagment Lead Asthma

Purpose

Sanofi Netherlands

In Sanofi we want to improve people’s lives and transform the practice of medicines by ensuring that our treatments reach the patients in the markets we serve. We focus on both our transformation and our people to be successful in achieving this ambition in the current external environment.

About the Team & Product

You will be working in the Immunology team where we work hard and value the social fun part of work as well. What drives us is the opportunity we have, to make an impact on patients’ and their families’ lives and truly transform lives of patients with Severe Asthma, but also patients that suffer from COPD, Atopic Dermatitis, Chronic Rhinosinusitis with Nasal Polyposis, Prurigo Nodularis and Eosinophilic Esophagitis.

About the Job

As a Customer Engagement Lead Severe Asthma, you plan, lead, and execute the local customer engagement strategy ensuring more patients will benefit from our unique therapy. Identifying customer needs and addressing these through an omnichannel collaborative approach is an important aspect of the role. To be successful, you need to have a cross-functional mindset and collaborate closely with Sales, Marketing, and Medical teams.

Responsibilities

• Deliver on our strong growth ambitions by driving the implementation of the local brand strategy in this indication, aligned with the Global brand strategy.
• Lead the cross-functional Brand team, ensuring excellent execution of the business plan with full inclusion of all other relevant functions (medical affairs, market access, public affairs, patient advocacy, business operations).
• Define and execute the Omnichannel Customer Engagement Plan, ensuring brand messaging alignment across all channels.
• Strive for deep customer behavioral knowledge, be present in the field, and bring back insight to feed the local plan and support the continued evolution of the business.
• Deliver the local business plan and an ambitious and reliable financial forecast for the indication.
• Leverage data and analytics for continuous improvement.
• Maintain the highest standard of compliance, ethics, and business integrity.
• Continuously stretch yourself to improve, simplify, and prioritize within your area of influence, with a laser focus on adding value.

About You

Expected Behaviours and Skills

• You have experience in delivering business results and you bring an engaged personality with a growth mindset that support a cross-functional way of working.
• You have in-depth understanding of a local market, you are skilled in business planning, forecasting and budget execution.
• You are an innovator, you can think outside the box, and translate an idea into impactful action.
• You are a networker who loves to influence across complex internal and external stakeholder networks.
• You are digital savvy, understand omnichannel engagement and you like to pioneer with new technologies.
• You bring experience from a similar role, preferably within specialty care.
• You are fluent in both Dutch and English and you bring a Master’s degree, preferably in a healthcare-related subject.
• You are able to role-model our Play To Win Behaviours: Act before seeking permission, customers and patients at the center, Sanofi first, stretch to go beyond the level we’ve operated at before.

Pursue Progress. Discover Extraordinary.

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas, and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

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