Customer Onboarding Specialist

At Wonderkind, we’re on a mission to inspire millions to find the job they love to do. We help our partners find the talent they are looking for on the social media platforms that talent is active on. We are on our way towards making the recruitment process as easy as booking a trip. To make all of that happen we need to find the right one-of-a-kinds

As an Onboarding Specialist at Wonderkind, you will play a pivotal role in ensuring our customers have a seamless and successful start with our marketing tech solutions. You will bridge our cutting-edge technology and our customers, translating complex tech into understandable, actionable steps that meet their needs. Your goal is to inspire, guide, and support customers during the onboarding process , ensuring they unlock the full potential of our Marketing technology based platform to achieve their recruitment goals.

Key Responsibilities:

1. Customer Onboarding:

• Lead the onboarding process for new customers, ensuring they understand and effectively use our platform.
• Conduct personalized training sessions and create customized onboarding plans tailored to customer needs.

1. Technical Support:

• Translate technical information into user-friendly guidance.
• Troubleshoot and resolve any technical issues customers encounter during onboarding.

1. Relationship Building and Account Management:

• Develop and maintain strong customer relationships, acting as their main point of contact during onboarding.
• Regularly check in with customers to ensure they are progressing well and address any concerns.

1. Customer Success:

• Help customers achieve their first moment of success with our product.
• Provide ongoing support and resources to ensure continuous value realization from our tools.

1. Feedback and Improvement:

• Gather customer feedback to identify areas for improvement in our onboarding process.
• Collaborate with the product and development teams to enhance the customer experience.

1. Internal Collaboration:

• Close collaboration and communication with our Partner Success team as well as Product

Requirements:

• Customer-Oriented: Strong focus on customer satisfaction and success.
• Tech Savvy: Ability to understand complex technical concepts and translate them into simple, understandable instructions.
• Relationship Builder: Excellent interpersonal skills with a knack for building and maintaining relationships.
• Tenacious & Can-Do Mentality: Persistent, proactive, and solution-oriented with a positive attitude.
• Curious Learner: Eager to learn and continuously improve both personally and professionally.
• Ownership: Readiness to take full ownership of the optimisation of the onboarding process internally as well as with the customers.

Qualifications

• 1-2 years experience in a customer-facing role, ideally in a tech or SaaS company.
• Affinity with or interest in technology - Digital Marketing knowledge would be highly valued.
• Strong communication and presentation skills.
• Fluency in English. Additional language skills in Dutch and German would be highly appreciated.
• Ability to work independently and as part of a team in a fast-paced, scale-up environment.

What we offer:

• You will be part of a talented young team of international people, building the most innovative, industry-transforming, talent attraction technology, worldwide.
• You'll have ownership of your role and every decision you take. We’ll expect you to take calculated risks and learn from mistakes. That’s part of our DNA.
• Staying fit and healthy is important for us: We provide free healthy lunches daily in the office and we offer a Claspass membership contribution providing you access to 1000’s of fitness studios and classes worldwide.
• We believe in building diverse teams. We have 16 nationalities and currently, 55% of women are employed in a tech company. To help our international teammates connect with their families and friends back home, we offer a 1-month ‘work from anywhere’ for everyone opportunity.
• We work hard but we play hard too - we celebrate our wins with team activities and regular drinks.
• We work hybrid. We work with a hybrid model but encourage in-person collaboration by requiring team members to spend a minimum of three days each week working alongside their teams in the office.