Customer Success Manager UK & International Market

Exciting Customer Success Opportunity in eCommerce

Location: Utrecht office or remote in the UK. Join our Customer Success International team at a global leader in Multi-Channel Retail Management!

Your Job

Channable offers an amazing product, and we are focusing on expanding our UK and international markets. Your role will be pivotal in expanding our existing client portfolio, significantly impacting the company's revenue growth. You'll be responsible for our partners and clients, including major brands you see in every shopping street.

You will ensure our clients and partners achieve their goals using our products, driving Channable's growth targets and creating active brand advocates. You'll be the go-to person and a Channable expert, playing a crucial role in maintaining and enhancing client and partner satisfaction.

Your Challenges

• Perform onboardings, impact reviews & check-ins. Realize success plans with partners and clients, working both online and onsite.
• Prevent churn and realize upsell, including reporting & forecasting.
• Conduct training sessions with our clients and partners; at our office and online.
• Enable product advocacy; collaborate with our marketer for blogs, webinars, and success stories.
• Be the voice of the customer. Capture insights and share with teams like product, development, sales & marketing.
• Perform activities such as roundtables, webinars, partner days, training days, trade shows & events.
• Optimize customer life cycle and Customer Success Management processes.

In essence, you'll build your network and interact with small webshop owners, marketers of renowned brands, and digital marketing agencies, becoming their trusted advisor to grow their business with Channable.

Who Are You?

• At least 3 years of experience in Customer Success, Account Management, Partnership Management, or Relationship Management.
• At least 2 years of experience in SaaS and/or eCommerce. A background in Marketing or Agency is preferred.
• Interest in online marketing and eCommerce.
• Social, persuasive, and energetic.
• Completed HBO education, such as commercial economics, (international) business, marketing, or hospitality.
• Excellent written and spoken English language skills (at least C1 level proficiency).

Other Requirements:

• Living in Utrecht or within travel distance, or in the UK (working fully remote).
• Willing to visit the Utrecht office two days per week, or travel for onboarding and important events if in the UK.
• Available to travel for client visits.
• Available for at least 32 hours per week (4 days).

Who Are We?

Founded 10 years ago in Utrecht, Channable is home to a diverse team of over 250 people from more than 40 nationalities, with our headquarters in Utrecht and offices in New York City, Berlin, and Aarhus. Joining Channable isn’t just a job; it’s part of a journey. We're open-minded, down-to-earth, and value our unique, vibrant culture. Check out our social media and Culture Playbook for more!

What Do We Do?

Channable is a fast-growing B2B SaaS platform offering a fully integrated way to market products online, empowering marketers and online businesses to manage, scale, and optimize their marketing efforts.

What Do We Offer?

• The salary range based on 40 hours is between gross €3,200 - €3,400 (80%) per month within a clear career & salary structure 💸💸
• Your OTE consists of 80% gross salary according to the indicated level and 20% commission.
• One-time annual bonus of a gross €1,500 if the yearly target is completed.
• Extra 8% holiday allowance, paid on June 1st.
• Annual L&D budget of €1000 for professional growth 📚
• 26 vacation days + 2 reload days 🍭 based on 40 hours.
• Channaweekend for a long weekend with global colleagues in 2025 💜🔥
• Supportive company culture with over 250 employees 🙌 🧑🤝🧑
• Flexibility in responsibilities and working schedule 💥
• Freedom to propose and implement your ideas 💜🌟
• Beautiful historic office in Utrecht 🏡 & flexible hybrid work policy (2 days in office) ✨
• Home office supplies for remote work 🖥️⌨️
• 3-week workcation, plus 3 additional weeks for expats visiting friends/family 🍹
• Flexible working hours between 8:00 - 10:00 am 🕰️
• Discounted OneFit subscription 👟
• Free & anonymous access to the OpenUp platform for psychological support ☮️
• 5 weeks of 100% paid partner leave for new parents 👶
• Travel assistance to the office 🚆
• Additional work perks like great lunches, massages, parties, sports teams, yoga, and more! 💕👌

How Can You Introduce Yourself to Us?

Interested? Apply by clicking the "apply now" button below. Send your application in English. If selected, Judit will contact you for an introduction call. You'll then be invited for at least two rounds of interviews, including an assignment stage. After the second round, we'll perform reference checks, and you'll meet your future team members over coffee at our Utrecht office.

At Channable, we strive to create and foster an environment of belonging and collaboration. We believe in diverse and inclusive teams.

Contact by job agencies and recruiters is not appreciated. Any recruiter approaching us agrees to a €250 donation to Make-A-Wish.