Front Office Manager

Company Description

Delano Dubai

Ennismore, the fastest-growing lifestyle and leisure hospitality company, is bringing the iconic Delano brand to the UAE for the first time. When Delano South Beach arrived on the Miami scene in 1995, it introduced an entirely fresh take on 5-star luxury and marked the inception of lifestyle hospitality. Delano was celebrated for its blend of timeless elegance, modern design, and vibrant energy; it became the social hub, bringing together the who’s who of the fashion and entertainment world. Guided by the same principles that propelled the original Delano to icon status, Delano Dubai will usher in a new era of sophisticated style and elevated service to the UAE.

Located on the pristine shores of Bluewaters Island, the Delano Dubai resort will boast an array of luxury rooms and suites, four exceptional culinary and mixology experiences, an ocean front swimming pool and a wellness studio.

Job Description

Summary

Front Office Manager will lead our team in delivering unparalleled guest experiences at our ultra-luxury hotel. As a leader in hospitality, you'll inspire excellence, ensure seamless operations, and foster a culture of personalized service. With a focus on guest satisfaction, team empowerment, and technological innovation, you'll play a pivotal role in elevating our reputation for luxury and hospitality.

Responsibilities

• Elevate Guest Experiences: Champion the delivery of exceptional service, creating memorable moments that exceed the expectations of even the most discerning guests.
• Team Leadership: Inspire and lead our front desk team to new heights, fostering a culture of excellence, collaboration, and continuous improvement.
• Seamless Operations: Oversee smooth check-in and check-out processes, ensuring efficiency and personalized attention to detail.
• Personalization: Manage room reservations with precision, tailoring accommodations to individual preferences and maximizing guest satisfaction.
• VIP Management: Coordinate VIP arrivals with finesse, orchestrating bespoke experiences that showcase our commitment to luxury and hospitality.
• Problem Solving: Address guest concerns swiftly and effectively, turning challenges into opportunities to delight and impress.
• Financial Oversight: Monitor front office budgets and revenue streams, optimizing performance while upholding our commitment to luxury and excellence.
• Technology Integration: Harness the power of technology to enhance guest experiences, from mobile check-in to personalized digital concierge services.
• Collaboration: Partner closely with other departments to ensure seamless guest experiences, from housekeeping to food and beverage.

This position requires strategic vision, effective leadership, and a dedication to providing extraordinary guest experiences while optimizing revenue and profitability.

Qualifications

Experience/Certificates/Education

• Bachelor's degree in Tourism & Hospitality Management or related field.
• Proven international experience in a similar leadership role within a large, fast-paced luxury hospitality setting.
• Passion for Hospitality: A genuine love for hospitality and a relentless pursuit of perfection in every guest interaction.
• Leadership Excellence: Strong leadership skills with a proven ability to motivate, develop, and empower teams to achieve their best.
• Global Perspective: Experience in international luxury hospitality settings, demonstrating adaptability, cultural sensitivity, and a passion for diversity.
• Communication Mastery: Fluent in English with proficiency in an additional language such as Russian, Arabic, or French, enhancing our ability to connect with guests from around the world.
• Tech Savvy: Proficient in Microsoft Office and familiar with front office systems such as Opera, leveraging technology to enhance efficiency and guest satisfaction.
• Detail-Oriented: A keen eye for detail, ensuring every aspect of the guest experience is flawlessly executed.
• Resilience: Thrive in a fast-paced, high-pressure environment, turning challenges into opportunities and maintaining composure under stress.

These qualifications and attributes are crucial for excelling in the role, ensuring effective leadership, operational excellence, and outstanding guest experiences.

Join us in redefining luxury hospitality and creating unforgettable experiences for our discerning guests.

Additional Information

We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success.