Key Account Manager McDonald's / DACH

Your products listed on McDonald’s menu boards across Europe?

In this role you will be commercially responsible for multiple McDonald’s markets within the QSR (Quick Service Restaurants) EU team as well as managing several key accounts in wholesale/C&C DACH.

You will develop & own the account plans and buildup strong customer relationships in order to grow business in the categories Ice & Shake, cream and meat replacement. This includes building links to fellow suppliers and customer’s logistic service providers. Independently agreeing annual negotiations and contracts whilst assuming matrix responsibility for the key account’s cross-functional account team(s) (Marketing, QA, Customer Care, Logistics, Finance etc.) leading and motivating the team to build direct customer relationships themselves. In addition steering the regional wholesaler sales teams in Foodservice to further strengthen and grow the Debic brand within the Horeca & Bakery Export DACH market.

What we ask

• Master’s degree
• Proven track record in commercial roles with 3 - 5 years working experience
• Strong customer and national account management capabilities with a structured and analytical mindset
• Commercial Acumen including experience in pricing & contract negotiations
• Experience in Foodservice/National Accounts and/or Quick Service Restaurant business as well as wholesale/C&C is an advantage
• Languages: full professional proficiency in English and German (Dutch not necessary)
• Job requires strong entrepreneurial skills, winning mentality and agility
• Job requires influencing skills in a multi-cultural, multi-country, multi-disciplinary environment
• Job requires travelling (approx. 20%)

What we offer

FrieslandCampina has a unique company culture of Dutch heritage and international presence. The work environment is informal and friendly, where you collaborate with passionate professionals. You will have access to training and coaching to support your professional growth, and internal career development opportunities are actively encouraged. With trust and autonomy, you will have the chance to create lasting impact, contributing to better nutrition for the world.

Vacancy description

Key responsibility areas:

• Customer experience; end to end customer experience facilitating multi-disciplinary collaboration and relationship building between wide QSR/Foodersvice DACH FCP team and our customer(s)
• Business; annual volume and profitability delivery as well as opening up new business opportunities
• Pricing/Nego; close (annual) pricing agreements with McDonald’s and top wholesaler accounts across the DACH region
• Strategic Planning; Analysis of customer and channel trends and development of Account Plans and Joint Business Plans
• S&OP Planning; lead and own forecast, factory utilization and overall S&OP process supported by Customer Supply Chain

Team Details

FrieslandCampina Professional is a world-class, global leader in dairy and plant-based value-added ingredients and solutions targeted at professional customers such as bakeries, fast food and coffee chains, hotels, restaurants, catering companies as well as industrial food and beverages companies.

In close cooperation with customers and through the exchange of in-depth market, ingredient and solution expertise, FrieslandCampina Professional helps customers to win in their markets. FrieslandCampina Professional is a global business with sales offices, dedicated ingredient product and application development and production facilities around the world.

The European Quick Service Restaurants (QSR) business is a strategic priority cell for the FrieslandCampina Professional division. Several Sales and Key Account Managers and Account Support partner with world leading QSR chains like McDonald’s, Burger King, KFC and Starbucks. Key customers in QSR are complex accounts, with different levels of decision making (Global, individual markets), an extensive network of stakeholders (e.g. logistic service providers, equipment manufacturers, etc.) and very high standards regarding information sharing and service.

In addition The Foodservice DACH team consists out of 2 account managers and 2 Sales assistants. It is led by the Sales Manager DACH & Nordics and sells premium foodservice products like cream and desserts under the Debic brand, operating an indirect model via wholesalers and distributors.