Customer Support Specialist

Join Nedap as a Customer Support Specialist

Are you a communications expert with a passion for customer relations and experience? Would you like to contribute to processes aimed at improving our customers' experience? For team Caren we have a temporary role for six months as Customer Support Specialist.

In this versatile role, you will be the first point of contact for users, helping them to solve problems and ensuring that all communication and processes run smoothly. You will work closely with your immediate colleagues in the support and development teams. Together with these colleagues, you will optimise the customer experience by improving (internal) processes and communicating about product changes.

Your responsibilities

• Day-to-day support (ticket handling)
• Optimising work processes and communication (such as manuals, newsletters and user notifications)
• Testing software (updates/new features)

Your team

This position is part of the Caren team within Healthcare. The team consists of both developers and support staff. Together, they are responsible for providing the best possible user experience. They work closely together, value everyone's opinion, and encourage people to share their views and engage in constructive dialogue. Although they are part of a larger group, they strive for a more agile start-up mentality within the team. The team works quickly, at a steady pace and step by step.

Our offer

As a Customer Support Specialist at Nedap, you will make a valuable contribution to our goal: making people happier and more successful in their professional lives. In addition to your salary, you are entitled to a thirteenth month, a good pension scheme, and profit sharing with the opportunity to become a shareholder of Nedap. At Nedap, everything revolves around trust and autonomy. That’s why, along with your colleagues, you decide on your own working hours and vacation days to maintain a healthy work-life balance. We also highly value personal and professional growth. You will receive a comprehensive introduction, and we encourage you to continuously develop yourself.

Required experience and skills

• Analytical: You are able to identify the question behind the question (why is this customer asking this question? Is there something wrong with our knowledge base/flow/user experience?)
• Communicative: You are able to convey complex information clearly and concisely, both internally and externally. Excellent command of the Dutch and English languages
• Tech-minded: Interested in AI tools and other technologies. You are curious about how you can use these tools and technologies to improve internal processes and implement new solutions
• Nice to have: You are interested in AI tools and other technologies to improve internal processes and implement new solutions.

Good to know: You are available for 32-38 hours per week (minimum 24 hours). Preferably, you will be present at our campus in Groenlo at least twice a week in this role.

About Nedap in Healthcare

We simplify the work of caregivers, making their tasks more seamless. Trusted by over 1,900 care providers in the Netherlands, our technology supports a sustainable shift, enhancing accessibility, affordability, and effectiveness in elderly care, disability care, mental health, domestic care, and general practice.