Support Specialist

Join Lepaya’s Dynamic Support Team

Are you ready to be part of a dynamic, customer-centric support team that makes a real impact? Our support team is at the heart of delivering excellent experiences to learners, clients, trainers, and colleagues. We’re looking for someone who’s passionate about helping others, solving complex challenges, and driving process improvements that enhance efficiency and customer satisfaction.

In this role, you’ll also be working on exciting projects that not only solve immediate queries but also help us optimize and automate support processes for the future. Our team thrives on continuously improving, whether through streamlining workflows, creating smoother processes, or leveraging technology to make things run more efficiently. As part of this team, you’ll play a critical role in helping us move from strength to strength. You’ll collaborate closely with a supportive and fun team, always working together to eliminate inefficiencies and ensure that no question goes unanswered.

We’re building something great here, and we’d love for you to join us and contribute to making our support team even stronger!

What you’ll bring

• 2+ years of experience in a customer support or similar role
• A passion for investigating and resolving customer issues in collaboration with teams
• Ability to be the main point of contact for any issues impacting our products and customer experience
• Able to troubleshoot technical issues our clients, learners, or trainers are having with our platforms or tools
• Strong communication skills, ensuring that all relevant stakeholders are kept informed with accurate and timely updates on issue status and progress
• Independence in resolving customer issues and participating in problem management, while working closely with relevant stakeholders
• Experience in writing and maintaining internal knowledge bases to ensure clarity in support workflows and resolution steps
• Familiarity with tools like Google G Suite, JIRA, Confluence, or similar products
• Fluent in English and preferably proficient in either German or French
• It is a plus if you have experience with CRM systems like Salesforce

Your first-year achievements

• Become an expert in our products and an ambassador for delivering an exceptional customer experience
• Improve resolution times to ensure all customer issues are resolved within agreed timelines
• Participate in internal projects that positively impact the support we provide
• Collaborate with various teams and stakeholders to support and resolve customer issues effectively
• Build and maintain clear documentation for internal workflows and customer support procedures

Why you’ll love this journey at Lepaya

• A challenging role in a vibrant international scale-up
• Our work-to-live scheme, which prioritizes health and wellbeing
• Unlimited holidays and Lepaya Fridays – every other Friday, a day for yourself
• Flexible hours and a hybrid working arrangement, we expect you to work from our office at least 2 days a week
• Work from anywhere for 8 weeks/year
• Lots of opportunities to learn and grow, including internal career development:
  • Access to our Lepaya Academy to help you upskill
  • An internal hiring program to help you advance

Our mission

At Lepaya, we empower professionals to thrive in their careers and lead happier lives, driving businesses to new heights. Every member of our team contributes to transforming the way organizations develop their talent. Our specialized academies support employees at every stage of their journey. Combining human expertise with cutting-edge software, our platform integrates advanced learning seamlessly into daily workflows. With nearly 1 million individuals upskilled at companies like KPMG, Dell, and L’Oréal, and backed by $80 million in funding, Lepaya is shaping the future of professional development. Join our global, fast-growing team as we aim to be the largest upskilling platform worldwide!

What does it mean to be a Lepayaan?

We succeed together. We act and come up with solutions. We build for growth. We exceed expectations. We create meaningful impact.

How we live DE&I

At Lepaya, our diverse team embraces professionals of all backgrounds. We prioritize an inclusive environment where every member is valued and empowered. We're dedicated to diversity, equity, and inclusion through initiatives like our Diversity Charter and internal DE&I team. Your unique perspective is celebrated, ensuring you feel supported and encouraged to be yourself at work.

If you have any difficulties with the upload of your data, please send an email to careers@lepaya.com.