Customer Success Manager

About the role

Customer Success Manager

Location: Rotterdam (2 days office, more = great)

Language: Dutch

WFH policy: Hybrid

Industry: SaaS

Size and functions of local team: 40fte in office, buzzing environment. Few in CS team.

Role description:

Onboarding till off boarding.

Always a few months starting in support role to understand the product, clients etc., depending on how quick you pick things up. (Depending on seniority - they skip this for prior CSMs or more experienced people) → Later managing portfolio: The bigger accounts.

Main focus is on client side:

• Onboarding
• Quarterly reviews
• Added value
• Some upsells/cross sells and renewals
• Healthscore checks with clients etc.

Bigger/complex renewals you’ll do together with sales.

Also: Webinars, product demo’s every now and then, workshops.

Must haves:

• Hire for character and train for skills
• 1-2 years of working experience in a professional environment
• Intelligence, enthusiasm, communicatively strong, coachability, creativity, tech savvy

Nice to haves:

• CSM experience
• SaaS experience
• Marketing or Sales experience

bas@bluebirdrecruitment.com