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Sr. Customer Success Manager

Job • Amsterdam, NL

Posted 24 May 2025

Work experience

2 to 4 years

Full-time / part-time

Full-time

Job function

Customer Service

Salary

€70,000 - €90,000 per year

Degree level

HBO or WO bachelor

Required language

Dutch (Fluent)

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About the role

Role: Sr. Customer Success Manager

Industry: SaaS

Team size: 3-4 CSMs, total office 50fte.

Currently operational CSM role, looking to pivot to commercial CSM strategy.

110 clients in total, so 20-30 per CSM. QBRs, Onboarding, renewals, adoption and soon also more focus on upsell/cross sell.

Target on NRR.

Improve processes/toolings - very open to input on best practices.

What makes this company unique:

Opportunity to shape a new way of ‘CSM’
They offer an AI solution, and they also like the AI way of working

Must haves:

Start-up experience (OR genuinely able to deal with ambiguity and uncertainty)
SaaS/Tech CSM Experience
Minimum of 2-4 years of CSM experience
Intelligence, likable, EQ, strong in prioritizing tasks

Nice to haves:

Amsterdam Area
AI Savvy/process orientated

bas@bluebirdrecruitment.com

Bluebird

Wij doen iets heel bijzonders.
Namelijk, wij zijn een recruitmentbedrijf zonder recruiters. Ik hoor je al denken: Huh? Dat doen we door recruitment te doen vanuit een domein expertise. Iedereen die bij Bluebird werkt komt uit de industrie waar ze voor recruiten. Ex-VP of Sales, Ex-Head of Marketing en Ex-Lead Software Engineers.
Tuurlijk zijn wij nú 'gewoon' recruiters, maar dat doen we vanuit net wel een andere bril dan normaal. Ons bedrijf groeit op het moment gigantisch hard!

Staffing

Amsterdam

Active in 7 countries

20 employees

80% men - 20% women

Average age is 28 years