Sr. Customer Success Manager
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About the role
Role: Sr. Customer Success Manager
Industry: SaaS
Team size: 3-4 CSMs, total office 50fte.
Currently operational CSM role, looking to pivot to commercial CSM strategy.
110 clients in total, so 20-30 per CSM. QBRs, Onboarding, renewals, adoption and soon also more focus on upsell/cross sell.
Target on NRR.
Improve processes/toolings - very open to input on best practices.
What makes this company unique:
- Opportunity to shape a new way of ‘CSM’
- They offer an AI solution, and they also like the AI way of working
Must haves:
- Start-up experience (OR genuinely able to deal with ambiguity and uncertainty)
- SaaS/Tech CSM Experience
- Minimum of 2-4 years of CSM experience
- Intelligence, likable, EQ, strong in prioritizing tasks
Nice to haves:
- Amsterdam Area
- AI Savvy/process orientated
bas@bluebirdrecruitment.com
Wij doen iets heel bijzonders.
Namelijk, wij zijn een recruitmentbedrijf zonder recruiters. Ik hoor je al denken: Huh? Dat doen we door recruitment te doen vanuit een domein expertise. Iedereen die bij Bluebird werkt komt uit de industrie waar ze voor recruiten. Ex-VP of Sales, Ex-Head of Marketing en Ex-Lead Software Engineers.
Tuurlijk zijn wij nú 'gewoon' recruiters, maar dat doen we vanuit net wel een andere bril dan normaal. Ons bedrijf groeit op het moment gigantisch hard!
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