Business Analyst

Role Description

This role does not offer visa sponsorship and relocation support.

About Us:

At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. Through our products, partners and people, we make it easier for everyone to experience the world!

We are looking for Business Analysts to join the Commercial Growth and Operations team, which is the commercial cockpit & engine of the Accommodations business unit of Booking.com. As a Business Analyst, you will leverage our data to uncover insights, new growth opportunities and create diagnostics frameworks.

Role Overview

• Explores and proposes commercial / operational opportunities on a global level to increase commercial performance. Collaborates with commercial specialists, central and regional stakeholders, Product teams and Data & Analytics crafts.
• Performs both ad hoc analysis and regular reporting and delivers relevant, action-oriented and innovative recommendations to local operations and global stakeholders which result in tangible commercial/ operational improvements.
• Provides and optimises dashboards, reports and data insights that help prioritising efforts and enable data-driven commercial/ operational decisions, optimising our commercial strategy and channel performance. Helps improve the reliability and maintainability of our dashboards, reports and datasets and is a proactive ambassador of the usage of centrally aligned metrics and definitions.

Key Job Responsibilities and Duties

Stakeholder Management

• Use expertise and interpersonal skills to manage stakeholders and innovate towards achieving ambitions together and create high performing working relationships.
• Be seen as an expert and key driver / iterator of stakeholders’ goals ultimately driving additional value to the business through the ability to make better decisions.
• Translate data findings into business stories for Central and Regional teams to make business decisions.

Commercial Acumen

• Can act as an advisor to business stakeholders, leveraging data to deliver decision-making insights.
• Use creative, innovative and strategic thinking to identify different opportunities to further improve partner performance and engagement while using a data driven approach.
• Communicate proactively with other analysts to understand trends and effects from other efforts.
• Produce intelligence through data analysis that leads to actionable outcomes.
• Perform ad-hoc analysis, scenarios and benchmarking when needed.

Innovation

• Identify challenges, opportunities and actions to improve data quality & consistency, actionability and visibility.
• Looks for automation solutions on the different deliverables to have updated data.
• Optimise existing dashboards, reporting and data insights to align with the fast-paced environment that changes rapidly.

Data analysis and reporting

• Build dashboards and reporting that help the Commercial Growth & Operations teams to meet their objectives.
• Perform analysis to deep-dive business challenges or opportunities, on request and on your own initiative.
• Deliver reports with clear and actionable insights. Makes sure new data assets fit well in the current landscape.
• Optimise the automation of regular reports.
• Ensure high quality output, by taking quality assurance measures.

Business impact

• Is aware of the potential business impact of the work their team is doing and always prioritises based on that impact potential.
• Actively support others to find clarity on business initiatives and be widely accepted in the business as a key driver of value creation towards business ambitions.

Role Qualifications and Requirements

• Demonstrated track record of identifying and proposing commercial / operational opportunities.
• Very high problem solving and structuring skills, with ability to simplify complex areas.
• Analytical mastermind, with a statistical background.
• Advanced knowledge of data collection and data processing tools like SQL, Python and relational databases.
• Highly proficient in using data analysis, reporting and visualisation tools: e.g. Tableau.
• Exceptional oral and written communication with the ability to visualise data insights and create a storyline that captures the audience.
• Ability to work with, influence and align with multiple stakeholders.
• Business acumen to quickly understand Booking’s objectives and key results and the way all parts of the company work together to realise our ambitions.
• Excellent organisational skills, ability to prioritise tasks, and manage time efficiently.
• Self-starter with the ability to collaborate across teams and parts of the organisation to deliver results.
• Thrive in a fast-paced environment and take ownership of your work.