Customer Support Specialist German/French

You will be joining a dynamic team of 20 colleagues. Your team is passionate for performance and delivering state of the art Service to our internal customers all over the globe. The great thing about your department is that you will get a lot of freedom in your job and you will work in a fun team. It’s a very diverse team in both age and nationalities and we have an informal culture. Additionally, you have a lot of contact with your colleagues in different departments, while you are coordinating our efforts to provide great service. You will love working in our open office space because it makes the collaboration with your colleagues even better. If you feel like having a chat, simply step into one of the coffee corners. If you need to focus, there are one-person offices to do so. In our meeting rooms, you even get to write on the walls.

TASKS AND RESPONSIBILITIES

Responsibilities and goals you’ll own:

• Increase customer satisfaction and build loyalty through maintaining positive relations with our customers and maintain excellent levels of service via all contacts made whether written or verbal. The frequency of contacts with these customers will be determined by the size of the customer and the number of orders placed during a month. You, as the first point of contact, are expected to deliver exceptional customer service at all times to ensure a high level of customer satisfaction.
• Support the Order-to-Cash and reverse logistics process on a customer level by executing order intake through various ordering channels, order entry in SAP, confirmation and coordination with credit management, supply chain and logistics. Ensure timely and accurate processing of customer orders, including invoicing and returns management.
• Handling customer complaints, both internal and external, via the defined complaint processes.

To achieve your goals, you will also:

• Work closely together with other global and local functions within logistics, supply chain, master data, regulatory and legal departments to organize and execute orders.
• Support Field Service Engineers.
• Support the Sales department (Key Account Managers, Country head, etc.).

Are you in for a new challenge in an innovative, digital environment? Would you like to work for a department that is very ambitious and wants to become the solution provider in Radiology?

Our business unit Radiology is part of our Pharmaceuticals division. At Bayer, we understand the importance of accurate diagnosis. By providing products and tools that help enhance medical images and increase diagnostic confidence, we make a strong impact on the field of Radiology. Let’s join our forces!

WHO YOU ARE

• You have at minimum a Bachelor Degree in a business-related subject or comparable business experience.
• Native or near native proficiency in German.
• Good knowledge of English and French.
• Customer focused and service-minded with outstanding communication skills.
• Flexible and able to work under pressure.
• Organized and excellent in multitasking.
• Capable of working in a team as independently.
• Basic knowledge of marketing, sales and the medical environment adds value.
• Good practice in MS office; SAP application experience is preferred.

WHAT WE OFFER

• A start salary between €2930 and €3650 gross monthly based on 40 hours.
• Possible to work from home office.
• 8% holiday pay, a 13th month and a yearly bonus.
• 34 days of leave, of which 5 are used for days the office is closed.
• A good pension.
• Plenty of challenges and opportunities to learn and to develop yourself.
• An inspiring and demanding setting.
• (International) career opportunities.
• You start with a contract for one year. If there’s a match, it’s a permanent position.

We do not accept any unsolicited applications and agencies.