Customer Success role – International Market

At SkinVision, we are on a mission to save the lives of 250,000 people in the next ten years by revolutionizing skin care management. Skin cancer cases are growing at an alarming rate globally: 1 in 5 people will get skin cancer, but only 3% of the high-risk population is known to the health authorities. Our technology allows users to take ownership of their skin health, recognizing (early) signs of skin cancer from anywhere, at any time, by combining the recommendations of AI and dermatologists.

For this role, we will only consider candidates who are currently based in the Netherlands.

Job description

Customer Success Specialist at SkinVision:

SkinVision is looking for a Customer Success Specialist for our International Partnership Network. You will own the entire lifecycle from onboarding to activation, ongoing success, and complete ownership of the renewal process.

This role focuses on relationship strength, KPI alignment, operational execution, and long-term value delivery. You will collaborate across product, technology, marketing, legal, and customer service to deliver a frictionless partner experience.

What you will do:

• Own the full customer journey, including onboarding, activation, growth, value reinforcement, and renewal strategy
• Fully own renewals, including risk assessment, value narrative preparation, and commercial coordination
• Lead onboarding and technical implementation, including API integrations and workflow alignment
• Track activation and outcomes through dashboards, monitoring skin checks, user activation, and cancer detection trends
• Ensure all agreed KPIs are met and communicated through structured business reviews and reporting
• Build strong partner relationships based on trust, clarity, and measurable value
• Identify risks early, coordinate internally to resolve them, and ensure renewals stay on track
• Propose and coordinate partner campaigns based on meaningful user outcomes and usage insights
• Work cross-functionally with product, technology, marketing, legal, and customer service to deliver continuous improvement
• Translate partner needs into actionable internal feedback

Job requirements

What we are looking for:

• 3+ years in Customer Success within SaaS, digital health, or technology-led companies
• Experience owning renewals or commercial processes, conducting business reviews, and building value reporting
• Strong understanding of API integrations and how they shape onboarding and product adoption
• Excellent communication skills with the ability to present outcomes, data, and strategic recommendations
• Operationally strong with a structured approach to managing partners and timelines
• Commercially aware thinker who can guide renewal and growth opportunities
• Experience working cross-functionally and navigating technical and business discussions
• Proactive, analytical, and confident in managing multiple partners at different lifecycle stages

Preferably:

• Experience with digital health and insurance partners
• German speaking
• Familiarity with mobile app analytics or healthtech solutions
• Experience working in scale-up environments
• Experience with tools such as Pipedrive, Looker, Zendesk, Jira, and Confluence

What we offer you:

• 3 office days per week with a healthy lunch and 2 days of working from home
• A competitive salary based on your experience
• Join our enthusiastic and professional team with colleagues from all over the world
• Unlimited skin checks for you
• Regular team events such as weekly drinks and frequent dinners

Ready to use your skills to make a lasting impact in healthcare? Join us and help make advanced skin health accessible to everyone.