Customer Support Specialist

For us support is so much more than phone calls and answering emails. Support is emotion, trust and respect. It is putting the customer first and always doing what we can to solve their issue: big or small. We always aim to do so with a positive attitude, kindness and availability.

We are team Customer Excellence, and we are currently looking for a Dutch speaking Customer Support Specialist to become the main point of contact for our Dutch partners, understand their challenges and needs, and contribute to making our customers the happiest in the world.

Our skilled employees in the Customer Excellence team are our everyday heroes, both for our partners, customers and colleagues.

What you will do:

• Respond to and register support inquiries via phone and e-mail, using CRM and following these up to ensure that customers and installers are satisfied.
• Provide technical support (errors, complaints, returns, installation questions etc.) to customers and installers.
• Assist with inspections and planning for housing cooperatives, businesses and parking facilities who want to install our charging system, over the phone and various digital tools.
• Meet with electricians and dealers at national and international level and represent Easee at conferences and other events.
• Contribute to training our customers in our systems and products.
• Contribute to our knowledgebase through knowledge articles and guides.
• Contribute to culture development in the Customer Excellence department in particular and Easee in general.

Other tasks may be required as needed, e.g. contact with partners.

Why Easee:

Easee is a Norwegian green-tech company that was founded on the belief that electrification should be effortless for all. Our products make life easier for both installers and users by minimizing barriers and promoting the widespread adoption of electrical technologies.

Sounds exciting? What’s in it for you:

• Collaborate across borders with a passionate team.
• Work at (one of) the largest charge point manufacturer(s) in the world.
• Help build our ecosystem of chargers to make a large impact on the power grid.
• Work for a company that creates a business culture that is inspirational and fun.

We believe that you are a good match if you are:

• Experienced in customer support or a related field, preferably in technology (minimum 2–3 years).
• Interested in organizing and delivering training/webinars and creating training material.
• Knowledgeable in CRM/ticketing systems (we use Zendesk).
• Experienced with troubleshooting tools.
• Fluent in Dutch & English.
• Eager to learn.
• Analytical; able to analyze numbers & data.
• Social; both toward customers and internally within the organization.
• Positive and outgoing.

Bonus points if:

• You bring an extra language: French, Norwegian, Swedish or Danish.

Easee is growing and changing every day. Working here means that you may need to be flexible and take on different or additional tasks along the way. We move fast and dare to dream big. Therefore working at Easee might be challenging, but it will be filled with opportunity.