Customer Success Manager

Are you our partner’s trusted advisor and passionate about proactive customer relationship management? Then join us to make sure our industry-leading clients achieve success by using our software to the max!

As our Customer Success Manager, you are the professional advisor for our clients who use our project cost management software Cleopatra Enterprise. Making clients successful gives you energy!

You will be part of a team with one direct colleague. You will address requests from our clients, align with the relevant stakeholders, follow up and monitor these customer requests. You make sure that client requests are solved within the right timeframe. Doing this, you are the link between our various internal stakeholders and clients.

You will proactively manage the customer relationship by, amongst others, perform evaluations and work on customer roadmaps. When you notice interesting opportunities during client contacts, you bring this forward to the sales team. On the other hand, when you are noticing possible problems at the client side, you will act proactive on this to mitigate the risk. When new modules are released to our clients, you will guide them through the new release.

Next to the above main tasks, you will also work on optimizing the customer journey and customer engagement.

What you bring

Qualifications & Skills

You are customer driven and always want to meet and exceed the customer’s needs and expectations, while still being realistic and able to defend platform choices we have made. You are an effective communicator and can deliver complex information in a confident and convincing manner. You have a high sense of responsibility, strong problem-solving capabilities and like to organize your work. You have an international mindset and great affinity with software and/or engineering.

In addition, you have

• a bachelor or master degree in Business Information Management, (Technical) Business Administration, International Business or another relevant field;
• 6+ years relevant work experience;
• demonstrable work experience working with different organizational layers in international corporate environments;
• good report-, writing-, and presentation skills;
• you speak and write English fluently, fluency in other languages would be a plus;
• experience with customer support or another customer focused role within a SaaS environment would be a plus.

Colleague Experiences

“With my passion for the mining industry, energy sector and diversity, I needed a challenging position where I could share this passion with my peers. The culture of “passion makes perfect” at Cleopatra Enterprise therefore fits perfectly with me. The balance between working from home, the office or abroad really keeps things in perspective and results in never having a boring day here with team Orange.”

Shamir Business Developer

“If you are passionate about or industry and breathe professionalism, assertiveness and persuasiveness, you will really fit in the team and mutually add value. We are looking forward to your insights and together we can expand our passion and knowledge to new markets”