IT Support Engineer

At Hypersolid, we create technology that empowers people, including our teams. Behind every great user experience is a working internal infrastructure. As an IT Support Engineer, you make that happen.

What you’ll be doing

As a member of the IT support team, you support with day-to-day questions and tasks. This is a hands-on, all-around support role with a lot of variety. Your tasks include:

• Handling incoming support tickets and resolving 1st/2nd line issues.

• Manage workplace devices and keep the IT environment efficient.

• Providing end-user support across hardware, software, and networking.

• Managing and maintaining hardware inventory.

• Executing user onboarding and offboarding, including account management.

• Acting as the go-to person for IT questions and support across the company.

• Communicating with purchasing is a secondary responsibility.

• Proactively identifying and implementing workplace improvements.

The team

You’ll join a tight-knit crew of three other Support Engineers who thrive on collaboration, curiosity, and helping each other grow. You will work at our locations in Alkmaar and Amsterdam and travel regularly between offices.

Every day starts with a short stand-up, where we sync on priorities, share knowledge, and jump in to support wherever needed. Whether troubleshooting an urgent laptop issue or rolling out a new company tool, we’ve got each other’s backs.

What you bring

You’re someone who doesn’t just solve problems — you see them coming before anyone else does. You’re curious, helpful, and you care about the people behind the screens you support. More specifically:

• You’re comfortable managing a ticketing queue and juggling multiple support needs.

• You’re proactive and naturally take the lead when things need to get done.

• You understand the importance of hardware, access, and IT efficiency.

• You love helping people and improving their experience with tech.

Requirements

• A completed MBO or HBO degree in IT (or equivalent experience).

• Strong knowledge of Windows, macOS, and Linux environments.

• Understanding network concepts (e.g., TCP/IP, DNS, DHCP).

• Strong communication skills in Dutch; English proficiency is a plus.

• This position requires regular travel between our locations in Alkmaar and Amsterdam.

• Willingness to take part in occasional on-call duties during off-hours.

About Hypersolid

Hypersolid is a human-first company. We believe great work starts with people who feel trusted, supported, and empowered. We grow through curiosity, learning, and collaboration, and we believe everyone should have a voice. Empathy and honesty shape how we work, with open communication and respectful feedback.