Customer Support Professional (AI-first, human always)

Customer Support Professional (AI-first, human always)

Full-time · Dutch language · Zoetermeer

As a Customer Support Professional, you’re the first point of contact for new and existing customers with a wide variety of questions. Website visitors and customers ask questions through live chat and email, and you help them move forward, no matter their experience level. From the simple “how to make a webinar”- questions to the complex multiple broadcast setups, everything passes by!

We work AI-first in Support. That means we train AI to handle the repetitive stuff (summaries, first drafts, tagging, routing), so you can focus on what matters most: understanding the real question, giving clear answers, and making customers feel helped, not handled.

But you won’t need to do this alone of course! Kiki, our AI support bot, handles well over 90% of any customer questions, and resolves them in about 70%, and with the support team, we want to make sure that number keeps rising.

Besides that, you also help with keeping the Help Center up to date when new features are released, and you forward feedback from our customers to the development team to close the circle.

About WebinarGeek

We like an inspiring work environment that brings out the best in people. We work hard and we have fun too. Think training sessions, team activities, and yes, fries on Friday.

Speaking Dutch and English is required. If you speak another language, that’s a big plus.

You’ll join a small, enthusiastic team. We work closely together to solve problems, improve our skills, and keep raising the bar for our overall customer experience, product, our Help Center, and our AI support bot kiki.

Who you are

• 0-3 years of working experience
• You have experience with customer contact (in any form)
• You are available for at least 32 hours a week
• You speak and write fluent Dutch and English
• You’re curious about AI and want to use it daily in your work (and you know the difference between “fast” and “correct”)
• You are critical, you like finding solutions, and you are motivated to carry them out
• You are an empathic person who likes to help customers reach their goals
• You can work accurately
• You can think fast and multitask between multiple customer questions at once
• You’re a team player, but you can also work independently and manage your own time
• You stay calm under pressure
• You have an affinity with software and IT

Your responsibilities

#1 First point of contact

Support customers via chat and email, using AI to respond faster and better.

#2 Improve the Help Center

Turn questions into clear articles and AI-ready answers customers can find instantly.

#3 Voice of the customer

Spot patterns, report bugs, and share insights to improve product and support.

From us for you

• A fixed salary per month based on your experience.
• 25 days of paid time off
• Allowance for travel costs
• A laptop and all the tools you need
• A fun work atmosphere and friesday at the office!
• Team outings and BBQs on (at least) quarterly basis

Who you will be working with

Why did you want to work at WebinarGeek?
I chose to work at WebinarGeek because I was ready for a new challenge! I didn't know anything about webinars, but every day I have learned more about webinars and our software.

What is your favorite WebinarGeek feature?
The live chat of course!

What do you do in your spare time?
I train a couple of times a week and I like to watch series and read books. I also recently started driving lessons!

Dina People Operations Manager