Global CS PMO & Change Manager

Ready for a challenge?

Then Just Eat Takeaway.com might be the place for you.

We’re a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Join our Customer Service (CS) department as a Senior Global PMO & Change Manager. In this pivotal role, you will lead the strategy for global change, driving excellence across Product, Tech, and Operations teams. By living our values to lead, deliver, and care, you’ll foster a collaborative environment that optimises our delivery frameworks and ensures we remain world-class as we scale.

These are some of the key components to the position:

• Lead the global change strategy, aligning all initiatives with strategic priorities to maximise business impact.
• Establish robust portfolio governance and intake processes to ensure structured decision-making and resource management.
• Drive the seamless implementation of technology and operational changes through clear strategic delivery roadmaps.
• Build influential relationships with senior stakeholders, ensuring transparent communication and alignment across leadership.
• Oversee performance tracking and benefit realisation, providing clear visibility of progress and value to the business.
• Proactively manage risks and dependencies to keep complex programmes on track while driving excellence.
• Cultivate a high-performing global team, encouraging a culture of accountability and helping one another succeed.

What will you bring to the team?

• Proven ability to deliver complex programmes and change initiatives within fast-paced digital environments.
• Expertise in portfolio governance, including budget management, Key Performance Indicator (KPI) tracking, and risk compliance.
• Exceptional communication skills with the ability to influence board-level executives and diverse global teams.
• Strategic thinking with a focus on aiming higher to drive excellence and measurable operational efficiencies.
• Proficiency in Agile and Waterfall frameworks, using tools like JIRA and Miro to collaborate with tech teams.
• A problem-solving mindset and the ability to act responsibly while making a lasting impact.
• Commitment to achieving goals while developing an understanding of our internal and external partners.