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About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
The Senior Program Manager is part of the Program Management Office Organization (PMO) that brings together our long-term strategy and our operations, translating our strategic initiatives, goals, and ambitions into actionable plans. In this role, you will lead a team of program managers, project managers, and senior technical project managers. The Global Program Management team owns the execution of the business strategy by delivering the strategic programs for CS. The Senior Program Manager is overall responsible for the management of the Unified Agent Desktop Program and Wave 3 & CS AI Programs, working closely with teams in CS Platforms (Product) and CS Tech.
Role Description:
The Senior Program Manager must have demonstrated experience leading large cross-organizational programs and projects in a Product and Tech environment, with a deep technical background in technology/IT departments. You must be able to thrive and succeed in an entrepreneurial environment, not be hindered by ambiguity or competing priorities, and be able to develop and drive high-level strategic initiatives as well as roll up your sleeves and help drive change.
You will anticipate bottlenecks, provide escalation management, make tradeoffs, and balance customer and business needs versus technical constraints. You should be able to take large, complex projects and break them down into manageable pieces, develop functional specifications, and deliver them successfully and on time. Maturity, high judgment, negotiation skills, ability to influence, analytical talent, and leadership are essential. Required knowledge includes product development, build processes, agile program and project management, and release schedules.
This role is responsible for using the agreed Program Management resources and ways of working within the CS Strategy Department and supporting the introduction of recognized Program methodologies inside the wider team. You will lead by example, ensuring the portfolio or program(s) are proactively led and managed in a consistent, quality manner, while working with business units and functions to ensure timely decisions and mitigations are in place to support company and department objectives.
You will be exposed to very senior stakeholders (e.g., Leadership team) and work closely with their teams. You will also actively contribute to establishing and maintaining the program management craft within Booking.com. This role may also play a part in the creation and execution of strategy, ensuring the right topics are being worked on, including designing, driving, and overseeing day-to-day operations or leading change for Booking.com’s most complex transformations.
Key Job Responsibilities and Duties:
Craft Methodology and Standards:
E2E Program Management:
Program Initiation and Planning:
Program Implementation and Completion:
Program Governance:
Delivery/Impact:
Stakeholder Management:
Success Metrics:
Facilitator:
People Leadership:
Qualifications & Skills:
Benefits & Perks - Global Impact, Personal Relevance:
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education, and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.
Welcome to the world of Booking.com Compass. This is the space and community we have created at Booking.com for all of you who have just started navigating your first career journey.
If you join our unique 15-month Graduate Software Engineering Program or Data Science & Analytics Graduate Program in our Amsterdam office, you’ll be offered a permanent role with a clear pathway to step into the next career level.
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