UFS Global CX Digital Chefmanship Project Manager

Unilever is hiring – UFS Global CX Digital Chefmanship Project Manager

UFS operates with a different business model that has a greater emphasis on chefs and field sales to drive demand creation with operators in a Business-to-Business setting. UFS is a unique business within Unilever, with a constant focus on executional excellence and consistent productivity improvements leading to significant value creation and enabled by rich expertise in the professional food service channel.

UFS is the place where we are all striving to be Chefs supporting Chefs! At UFS we have an entrepreneurial culture with a commitment to speed, simplicity and trust, whilst having a hunger to grow – both our business and our people.

Job purpose

The Project Manager – DCGS Program Execution & Contextual Enablement is responsible for ensuring execution discipline, delivery cadence and informed escalation across the Digital Chefmanship program.

Reporting to the Digital Chefmanship Leader, this role translates decisions into action and maintains program momentum, while applying good understanding of UFS’s business context and chef realities to distinguish execution noise from true delivery risks.

This role does not own strategy, business trade-offs or commercial outcomes. Its value lies in execution excellence combined with contextual judgement, enabling leadership to focus on decisions and impact.

Reporting line and key stakeholders

• Reports to: CX Digital Chefmanship Program Leader
• Works closely with: CX, Sales, Marketing, Culinary, Data & Tech, Regions, Markets and external partners

Main responsibilities

1. Program Planning & Delivery Discipline

• Build and maintain the integrated DCGS program plan, including milestones, dependencies and delivery cadence.
• Translate leadership decisions into clear, actionable workplans across teams and workstreams.
• Maintain delivery discipline while adapting plans as priorities evolve.
• Ensure clarity on ownership, timelines and next steps across global, regional and market teams.

2. Context-Aware Risk, Issue & Dependency Management

• Track dependencies across business, technology, data and market workstreams.
• Apply understanding of UFS’s route-to-market, sales rhythms and chef engagement models to distinguish execution issues vs. business adoption signals and local noise vs. systemic risk.
• Surface risks and issues with clear articulation of impact, urgency and context, not just status.
• Escalate blockers, conflicts and risks to the Leader with structured options and implications.

3. Stakeholder Coordination & Ways of Working

• Coordinate cross-functional teams to ensure smooth collaboration and disciplined execution.
• Run effective project routines (weekly delivery reviews, dependency reviews, milestone check-ins).
• Ensure meetings focus on decisions, actions and resolution rather than reporting.
• Act as a neutral facilitator, maintaining focus without taking ownership of business debates.

4. Governance & Decision Enablement

• Prepare concise, decision-ready program updates for the leader, CXO and governance forums.
• Frame issues and risks in a way that reflects both execution status and business context.
• Support stage-gate and milestone reviews with structured, insight-driven inputs.
• Ensure transparency without overwhelming leadership with operational noise.

5. Partner & Vendor Coordination

• Coordinate delivery activities with external partners and agencies under Leader guidance.
• Track partner deliverables, timelines and dependencies.
• Flag misalignment or delivery risks early, with clear context and implications.

6. Change & Adoption Enablement (Support Role)

• Support rollout and adoption activities by coordinating readiness plans, timelines and materials.
• Track adoption-related dependencies (training, enablement, communications).
• Escalate adoption risks or signals (e.g. sales friction, chef resistance) to the leader for assessment.

What you need to succeed

Experiences & Qualifications

Mandatory

• 6–10+ years of experience in project or program management in complex, cross-functional environments.
• Proven ability to manage multiple workstreams, dependencies and stakeholders.
• Experience working closely with commercial, sales or market teams (not necessarily owning P&L).
• Strong judgement on escalation and issue framing.
• Comfortable operating in ambiguity while maintaining structure.

Preferred

• Exposure to B2B, FMCG, Foodservice or route-to-market-driven organisations.
• Experience supporting digital, data or transformation programs.
• Familiarity with hybrid (agile + waterfall) delivery environments.

Skills

• Execution Discipline – delivers consistently under change.
• Contextual Judgement – understands business reality to filter noise.
• Structured Escalation – escalates with clarity, not panic.
• Stakeholder Neutrality – facilitates without politicising.
• Calm Under Pressure – maintains rhythm during uncertainty.
• Reliability – trusted to follow through without micromanagement.

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual, you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Care Deeply: Build genuine connections with people and teams. Show empathy, respect, and commitment to their growth and well-being.
• Stay 3 Steps Ahead: Anticipate challenges and opportunities before they arise. Think strategically, plan proactively, and guide teams toward future success with clarity and confidence.
• Deliver with Excellence: Set high standards and consistently achieve them. Ensure quality in every decision and action, while empowering teams to perform at their best.
• Focus on What Counts: Prioritize what truly matters for the business and our people. Eliminate distractions, simplify processes, and channel energy toward impactful outcomes.

What is in it for you?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package: excellent company pension, bonus, share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Homework allowance
• Company laptop and mobile phone
• Green Mobility Policy.