Junior Community Manager

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.

This role is part of our Creative & Media team based in Amsterdam. Our team is a vibrant mix of talents, ranging from Creatives, Influencer Marketers, Brand & Content Strategists to Account Managers, Programmatic and Marketing Automation Consultants. Together, we blend imaginative storytelling and performance-driven strategies with cutting-edge technology to create engaging digital experiences that build lasting relationships with our clients like Netflix, Canva, Foot Locker, Philips & Biscoff.

JOB PURPOSE

Are you an aspiring community manager who’s excited to learn and grow in social media? Do you enjoy engaging with online communities and want to build hands-on experience in a collaborative team? We’re looking for a Junior Community Manager to support our social presence and help create positive, meaningful interactions with our audiences.

In this role, you’ll gain practical experience in day-to-day community management as part of our social team. You’ll support ongoing engagement across our social platforms, help monitor conversations, perform social listening and assist with moderation and escalation when needed. Working closely with more experienced community managers, you’ll learn best practices for tone of voice, quality standards, and audience interaction contributing to how our brands show up in moments that matter. You will help to translate community insights and social data into comprehensive reports, which will help to strengthen our strategic and creative output.

KEY RESPONSIBILITIES

• Support day-to-day community management for well-known brands by responding to comments and DMs, engaging with audiences, and staying up to date on social trends through social listening.
• Learn and apply brand tone of voice, guidelines, and community best practices across different platforms.
• Assist with community management schedules to help ensure consistent coverage across channels.
• Work closely with the community team, asking questions, sharing insights, and supporting daily tasks.
• Flag sensitive or urgent community issues to senior team members when needed.
• Help monitor conversations, sentiment, and trends, and contribute to reporting and insights.
• Collaborate with social strategists and creatives by sharing community feedback and audience insights.

WHAT WE ARE LOOKING FOR

• Relevant experience in community management, preferably in an agency or multi-brand environment.
• Excellent written communication skills—flawless, fast, and on-brand.
• A calm, organized mindset—you’re a natural planner and a strong communicator.
• Strong sense of tone, empathy, and social nuance.
• Familiarity with tools like Coosto, Sprinklr, Hootsuite, or similar.
• Strong understanding of (social media) culture, with a feel for emerging trends, and how communities engage and communicate online.
• Are fluent in both English and Dutch.
• Are located and directly available to start working in our Amsterdam office.

WE OFFER

• A flexible, hybrid working policy (2-3 days from the office, depending on location) and the opportunity to work from abroad for 13 weeks a year.
• 24 vacation days per year and the possibility to buy an unlimited number of extra vacation days.
• DEPT®/YOU Learning Menu and DEPT®/YOU Special Programs. Develop your skills with courses and programs tailored to your needs.
• Stay happy and healthy with a contribution to your health through the OpenUp platform, gym and wellness discounts, and healthy lunches at the office.
• Get a discount on your lease bike and ride in style. You can also enjoy hassle free-commutes with an NS Business Card.
• A reputation for doing good. DEPT® has been a Certified B Corp® since 2021, has been named a Great Place To Work since 2022 in the Netherlands and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
• Awesome clients. Whether big, small, local or global — at DEPT® you’ll get the opportunity to work with all of them. And we celebrate all of our successes together!

WHY DEPT®?

We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.

We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.

At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.