Business Operations Specialist

Happiness can be found in the smallest of things. Join us in turning everyday routines into more meaningful moments with your marketing skills.

As our new Business Operations Specialist, you are the backbone of our growing Partnerships, Hospitality & Corporate Gifting team. You naturally see what is needed, take ownership, and proactively drive improvement. Rituals is expanding fast, and we need our operations to scale just as quickly. In this role, you don’t wait for instructions—you think ahead, challenge existing ways of working, and help shape how our team operates today and tomorrow. You combine a strong hands-on mentality with strategic thinking, and you actively explore how AI, automation, and smart tooling can help us work more efficiently and intelligently.

You act as the linking pin between our team, PMO, and BT, taking the lead in operational improvement projects coming from BT, from Salesforce developments to new tools and process innovations. You ensure these initiatives are not only delivered, but also successfully adopted, embedded, and truly add value to the business.

Main responsibilities include:

• Continuously optimising processes within the Partnerships, Hospitality & Corporate Gifting team to drive efficiency, scalability, and commercial impact.
• Proactively identifying opportunities to improve ways of working and translating business needs into concrete operational solutions.
• Taking ownership of BT-related projects, ensuring smooth implementation, stakeholder alignment, and adoption (e.g. Salesforce, order portals, reporting tools).
• Actively contributing to the strategic conversation on how AI, automation, and data can be used to improve operations and support growth.
• Managing and optimising the B2B Corporate Gifting website, ensuring it is up to date, user-friendly, and effectively drives traffic and sales.
• Acting as the operational expert for our B2B gifting platform, ensuring a seamless experience for both internal teams and external partners.
• Collaborating closely with PMO, BT, Marketing Operations, and Finance to align priorities and drive cross-functional improvements.
• Streamlining communication flows, including ownership and optimisation of our business inbox and client interactions.
• Creating dashboards and insights that truly help account managers steer their business and serve clients better.
• Taking natural leadership in initiatives, building trust, and a strong “buy-in” with key stakeholders.

What you bring:

• A Bachelor’s degree, preferably in Business, Operations, or a related field.
• 2–4 years of relevant experience in operations, project management, or process optimisation (retail or FMCG is a plus).
• Experience with Salesforce or similar CRM systems, and a strong digital and analytical mindset.
• Solid skills in Excel, Power BI, or other reporting tools.
• Strong stakeholder management and communication skills.
• Fluency in English; additional European languages are a plus.

In this role, you will be part of the fast-growing Partnerships, Hospitality & Corporate Gifting team and work closely with a wide range of internal stakeholders.

Our ambition is clear: to build a world-class, future-proof operation that enables commercial teams to perform at their best. We believe in smart processes, clear ownership, strong collaboration, and technology that genuinely supports the business.

Benefits of working at Rituals:

• Unique opportunities for personal and professional growth
• Staff discount on Rituals products
• Attractive bonus
• Flexible working hours tailored to your personal rhythm
• Company & team events