B&W & PC Quality Compliance & Performance Lead

Lead Quality Compliance & Performance for Beauty & Wellbeing and Personal Care at Unilever

ABOUT UNILEVER

Unilever is a business that makes a real impact on the world, with 3.4 billion people in over 190 countries using our products every day. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

We want our business to flourish, and we know that our success depends on others flourishing around us. That's why our purpose is to make sustainable living commonplace, and why sustainable, long-term growth is at the heart of our business model.

Role Overview

Quality is a key driver of competitive advantage in the personal care and Beauty and Wellbeing business. The BU Quality lead for Performance, UBS & compliance plays a crucial role in embedding a strong performance culture of quality within the business unit, ensuring every product delivers the best experience and delights our consumers. This role champions product safety and superior quality, leading teams with passion and precision to uphold the highest standards.

The Quality lead will lead aspects of Quality of products PC & BW in Europe with a turnover of more than 2.5 billion Euros. The role will be responsible for deploying Quality strategy, governance and goals that directly impact marketplace success, our credibility with customers, consumer safety and on‐shelf quality of our products in the marketplace. This in turn impacts Unilever’s reputation and brand equity in ensuring quality for making brands unmissably superior.

The role interfaces with 5 Unilever factories, the Innovations team, and Regulatory Authorities.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE?

• Governance to compliance of the products by design and delivery.
• Partnering with the central expertise team on overall product safety, audit planning, and governance.
• Responsible for Consumer Feedback and Superior Quality program to enable unmissable brand superiority, including governance on UBS, investment, and partnering with the business to drive market share.
• Work with the quality digital team.
• Member of the Europe Quality LT Team, representing the BU Quality head as required.
• Define and deliver BU quality strategy and effective management systems.
• Lead the BU quality team and support talent development within the function.
• Conduct regular audits and inspections to monitor and evaluate the effectiveness of quality control procedures.
• Collaborate with cross-functional teams, suppliers, and external stakeholders to address quality issues and drive continuous improvement initiatives.
• Work with the innovations and operations team on consumer complaints, insights, and feedback for business UBS conversations.
• Communicate quality objectives, performance metrics, and improvement initiatives to senior management and key stakeholders with the BU Quality leader.
• Stay informed about industry trends, emerging technologies, and regulatory changes to ensure the company remains compliant and competitive in the market.
• Support BU teams to enable them to develop and implement the Quality Management System (QMS) to ensure fully compliant products, and develop and maintain all relevant procedures in line with the requirements of global policies and procedures.
• Ensure that the QMS is maintained in a state of inspection readiness.
• Ensure systems are in place to manage local embellishment, re-pack, and co-packing work to meet all relevant standards and local requirements.
• Maintain an effective Change Management system to ensure business changes are effectively managed.
• Drive and deploy a digital Quality transformation program.
• Lead in the BU E2E Culture Quality Transformation Program.

SKILLS AND EXPERIENCES WE ARE LOOKING FOR:

• Strong knowledge of European product safety, regulations, and standards.
• Quality management expertise: developing and implementing quality control procedures, conducting audits, and managing quality assurance programs to maintain product safety and consistency.
• Analytical skills: utilizing data analysis tools to monitor quality metrics, identify trends, and implement corrective actions to improve overall product quality.
• Communication skills: collaborating with cross-functional teams, suppliers, and regulatory agencies to address quality issues, communicate quality objectives, and drive continuous improvement initiatives.
• Problem-solving abilities: resolving quality-related issues, investigating customer complaints, and implementing corrective and preventive actions to prevent quality deviations.
• Experience in virtual teamwork.
• Experience in developing and maintaining a robust QMS, familiar with external accreditation audit processes.
• Track record of delivering quality performance improvement within multiple large to small manufacturing sites.
• Auditing skills, with appropriate qualifications as a lead auditor.
• Clear understanding and ability to assess and act upon product safety, quality, efficacy, and compliance risks.
• Understanding of global and operational business strategy and challenges.
• A proven leader who is committed, enthusiastic, and capable of mentoring and upskilling the quality team.
• Proactive approach: anticipating potential quality issues, implementing preventive measures, and continuously seeking opportunities for improvement.
• Flexible and responsive to changing regulations, market trends, and customer & consumer preferences to ensure quality processes remain effective and efficient.

WHAT IS IN IT FOR YOU?

• Attractive total remuneration package: excellent company pension, bonus, and share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks, and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers, or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and our own products.
• Informal culture and the opportunity to be the first to try our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Homework allowance.
• Company laptop and mobile phone.
• Green Mobility Policy.