EMEA Regional Offices Lead

Working at Atlassian

Almost all Atlassians can work from an office, from home, or a combination of the two. Even though Atlassians can choose where they work, over 80% of Atlassians visited one of our offices at least once each quarter over the past year. We value in-person interactions as integral to distributed work and believe people visit an office when the experience feels meaningful and intentional. At Atlassian, our offices serve three purposes:

• Connection
• Company belonging
• A place to get sh@t done

This role is committed to enhancing the quality of time spent in the workplace, ensuring that every moment enables Atlassians to connect, belong and GSD.

This is an office-based role. You will be required to perform your role primarily from our Amsterdam or Gdańsk office and live within a commutable distance.

As the ideal Regional Workplace Lead, you are a dynamic leader with a proven ability to manage and implement meaningful and productive office experiences focused on the customer. You are adaptable and understand the need to experiment and pivot in a fast-paced environment that’s always changing. You have a tireless focus on delivering an office that aligns with the Atlassian values and its high-performing culture. You have the ability to quickly understand the evolving culture, anticipate change and the ability to scale Workplace offerings. You are an influencer through your first-class communication skills - both in writing and confident speaking.

The Office Hospitality team acts as a 3D billboard for our values, creates an environment where Atlassian’s are able to choose their own journey, and strives to stay aligned with our Customers and the business. This is an Individual Contributor role with regional scope across EMEA; it does not include people management.

Does this sound exciting to you? You might be the person we're looking for.

About you

• You value relationships and have a proven record of building and leading a successful team
• You have a deep understanding of hospitality and how to cater to our customers
• You thrive on the success of the entire team, as well as the individual team members
• You are an experienced collaborator and a great communicator
• You show humility in your approach to making change
• You are comfortable operating with ambiguity in a demanding and fast-paced environment

In this role you will

• Own the development and program strategy for customer experiences across the region that are tied to our culture, values and brand.
• Own regional food and drink contracts and budgets
• Exercise good judgment and know how to leverage the regional team for the best company and team outcomes
• Create an environment that allows the team to be autonomous, purposeful and grow their skill set
• Ensure that our programmatic Atlassian workplace experience is delivered at every office in the region
• You will obsess about the experience and will measure your success using CSAT, NPS and participation rates.

On your first day, we'll expect you to have

• Significant progressive experience in operations, vendor and stakeholder management in a fast-paced environment
• An agile mindset, a self-starter who works with autonomy
• The ability to foresee the implications of decisions from every angle - an outcomes-focused, empathetic leader
• Analytic diligence, drive to support decisions with data

It's great if you have:

• Hospitality background
• A well-developed network of contacts in the employee experience and customer service industries
• Client-side workplace experience

More about our team

You'll be joining the Workplace Team in Amsterdam.

As a team, we challenge each other constantly to improve our outcomes. We band together to develop and apply practices, patterns, and frameworks that deliver impact and enable and empower all teams. We're direct, focused, and demand excellence, but there's laughter in every meeting because we enjoy the work we do and the impact it has. Pets, caffeinated beverages and Netflix recommendations are a few of our favourite things.

Required Experience/Capabilities:

• Significant progressive experience in operations, vendor and stakeholder management in a fast-paced environment
• Experienced leader, team builder, and coach, who empowers and promote a supportive environment for team members
• Confident and business-minded, with a proven ability to influence senior stakeholders
• Strategic operational and financial planning expertise
• Understanding of regional operations and compliance

Ideal Additional Experience:

• Technology industry experience
• Hospitality background
• Client-side experience
• Experience working in workplace collaboration or productivity space
• Proficient using Confluence and Jira

Responsibilities/Activities:

• Develop own the regional development of office programs (i.e., food and beverage, employee recognition, connection, Newlassian programming) that are aligned to our culture, values and brand.
• Collaborate effectively with the Workplace leadership team across regions and disciplines and provide a regional lens and context
• Oversee resourcing and facilitate Newlassian onboarding as a back up.
• Represent Office Hospitality in cross-functional team projects and build and lead internal project teams/work streams related to such projects
• Lead and manage team performance using Atlassian tools and practices
• Own regional contracts performance through KPIs, agreed SLAs, attendance at QBRs where applicable
• Identify “trade-offs” to reach the best outcome for our regional customers
• Special projects such as technology implementations, procurement exercises, M&A support, in-country incident management
• Develop work practices and consult external networks to validate, improve or challenge existing programs
• Own Regional Operating Expense budget
• Act as the main point of contact for senior business stakeholders
• Measures of success will rely on using CSAT, NPS and participation rates.

Traits/Characteristics:

• Integrity
• Humility
• Resilient
• Adaptability
• Collaborative

Compensation

At Atlassian, we strive to design equitable and explainable compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. For Poland: 181,800 - 237,350 PLN

This role may also be eligible for benefits, bonuses, commissions, and equity.

Benefits & Perks

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.