Sales Support - Spain, Benelux and distributors

Description

Do you want to be part of one of the most exciting watch and lifestyle brands in Europe? CLUSE started in the Netherlands in 2013 and has grown rapidly, now active in more than 20 countries with over 4,500 points of sale worldwide. We are a young and dynamic company (with an average age of 30) with an enthusiastic, international team. Our culture is open and informal and since we have more than 10 different nationalities, English is our go-to language!

What the role is about

Our Sales Support team is looking for an enthusiastic customer-focused Sales Support representative for Spain, Benelux and our distributors. You are the first point of contact for our existing B2B customers. You are responsible for your own portfolio of B2B customers and in charge of their order management process, from customer creation to order placement to shipment tracking and after sales services. You are available for questions, solve any issues you are presented with, and you provide a positive and efficient customer experience for our B2B partners.

Responsibilities

• Processing and approving new orders;
• Invoicing dispatched order and assisting customers with tracking;
• Setting up new customers accounts in the ERP system (Netsuite);
• Handling paid repairs and warranty requests;
• Solving any ad hoc requests from your customers (e-mails and phone calls);
• Executing tasks specific to your key accounts.

Requirements

• Excellent written communication skills in English and Spanish;
• Good written communication skills in Dutch is preferred;
• Experience with MS Office. Knowledge of Netsuite, Shopify and/or Gorgias is a plus;
• You pick up new systems and processes quickly;
• You are customer-oriented, flexible, service-minded, commercial and proactive;
• You are available 5 days a week.

Benefits

• We offer a salary in line with industry standards;
• Enjoy 25 holidays per year on full-time basis;
• 8% holiday allowance and pension scheme;
• Travel allowance if you live more than 10 km from the office;
• Employee discount on our own products plus a CLUSE product of your choice as a welcome gift;
• Company laptop and phone;
• Flexible work-from-home policy (3 days office, 2 days at home);
• Our awesome CLUSE & BOOZE gatherings along with other events like the Après-ski party, karaoke, boat party, King’s day party, tropical party, pub quiz and more organized by our Social Events Team!

Curious to find out more?

Apply now via our webiste! We would love to tell you more about this role, the team and the background of CLUSE. We hope to speak with you soon!