Digital Product Manager AI

Highlights

• You are responsible for realizing the objectives of the Customer Digital Interaction domain within your product cluster. Together with your cross-functional team, you design, build and continuously improve digital and AI-powered products that enable customers to start and complete their journeys through digital channels, supported by human-assisted touchpoints when needed.

You balance discovery and delivery, set clear priorities and actively drive execution. You own products that are central to KPN’s digital transformation, with direct impact on millions of customers and key business metrics. You regularly report progress, results and learnings to senior stakeholders.

Hands-on responsibilities include:

• Own the product end-to-end: define and execute the product vision, strategy and roadmap for digital and AI-powered CDI products, contributing hands-on across the full lifecycle from ideation to production and optimization.
• Drive delivery and cadence: own backlog, user stories, acceptance criteria and sprint rituals; set clear priorities and goals, demo outcomes and ensure consistent, high-quality delivery.
• Build and run AI in production: integrate AI and data-driven capabilities (personalization, automation, predictive and agentic solutions), ship safely to production and monitor performance with a clear improvement and scale-up plan.
• Enable adoption and manage risk: align stakeholders, manage UAT and go-lives, steer architectural decisions, and actively manage risks around AI guardrails, security, compliance and performance.
• Lead by coaching and ways of working: coach and mentor team members, foster experimentation and continuous improvement, and drive strong agile and DevOps practices across the team.

You will join a team of 7 product professionals within the CDI domain. The team works closely with engineers, designers and data specialists in cross-functional setups. Collaboration, ownership and learning by doing are central, with a strong focus on hands-on product development and real, measurable impact.

As Digital Product Manager AI at KPN, you shape digital and AI-driven customer experiences used by millions every day. You work at the heart of Customer Digital Interaction, where product development, AI and data come together. In a team of 7 FTE, you have real ownership, visibility and room to grow.

This is a hands-on product role. You are expected to roll up your sleeves and actively contribute across the full product lifecycle — from ideation and discovery to delivery, production and post-launch optimization. With hybrid working and strong collaboration across teams, this role offers impact beyond typical product roles. Based in Amsterdam, you help drive KPN’s digital-first, app-centric future.

As Product Manager AI, you focus on building products that truly make a difference for customers and colleagues. You work on high-traffic digital platforms and translate ideas into scalable, production-ready solutions. The challenge lies in strong product execution: delivering value step by step, balancing customer value, revenue growth and cost efficiency. You operate in a culture that values ownership, learning by doing and continuous improvement.

You are a product manager who thrives on building and operating digital products in production. You are comfortable making decisions, navigating complexity and taking ownership from strategy through delivery. Coaching others comes naturally, but most of your time is spent on product content, execution and outcomes.

To be successful in this role, you have:

• 3–5 years of experience in digital product management, preferably on high-traffic web or app platforms
• Hands-on experience with AI/ML in production environments, including familiarity with MLOps practices
• A track record of delivering AI-driven, agentic or autonomous solutions that create measurable value
• Strong understanding of AI and machine learning concepts and how to apply them responsibly in digital products
• Experience with agile and DevOps product development, roadmap ownership and backlog prioritization
• Strong analytical skills and a data-driven mindset
• A Master’s degree or equivalent working and thinking level in a relevant field

If you do not meet all requirements, we still encourage you to apply.

As an employer, we offer you an attractive package, including:

• A fixed 13th-month salary, partially paid monthly and partially in January, or you can allocate it to a FLEX & BOOST goal of your choice
• Annual individual and collective salary increases according to our collective labor agreement (CAO)
• €1,500 per year for personal development, which you can use for training, coaching, or courses
• Flexible vacation days, where you decide (in consultation with your manager) how to take time off
• Work-life balance: Hybrid working (2 days at the office, 3 days at home), transition leave, and the option to swap public holidays for a cultural or religious holiday of your choice
• Home office setup, including a mobile phone & laptop
• 50% discount on KPN products and services, so you can stream, call, and browse at a lower cost
• Full reimbursement of public transport costs or €0.23 per km for travel by car. Prefer cycling? Get €0.40 per km as a bicycle allowance
• Lease bike program: If you have a permanent contract, KPN contributes to the monthly cost of a city bike, e-bike, road bike, or speed pedelec
• Excellent pension plan: 23% total contribution, with KPN covering 16% and you contributing 7%

We believe in the power of technology, especially combined with human connection. That’s why we would love to meet you!

Want to know more? Contact our recruiter jitske.vandeworp@kpn.com.