CX Data Quality & Solution Adoption Manager

Unilever Food Solutions: CX Data Quality & Solution Adoption Manager Opportunity

ABOUT FOOD SOLUTIONS (UFS)

Unilever Food Solutions (UFS) is the 2nd largest Business Unit of Unilever, one of the 3 Power brands of the Foods Business Group, and a global market leader in Food Service. We are an independent Global Business Unit that operates in over 76 countries, generating ~€3 Billion in Turnover, and employing ~4000 employees. We have a unique B2B business model focused on serving chefs and our purpose is to free them to love what they do.

We at UFS have a bold and clear ambition and strategy in place to reach €5bn by 2030 with accretive profitability, by being the best solution provider to our 5 million operators. We plan to do this via a product first focus on superiority, by becoming the leader in AI powered Customer experience and by nurturing a Winning culture. We have had a history of delivering with excellence and resilient performance in the past few years. We also strive to stay 3 steps ahead in the industry. For example, our Future Menus Report identifies emerging culinary trends, making us a trendsetter for inspiring innovative solutions for chefs worldwide.

We have a culture of caring deeply not just for our business but also for our people. We foster an entrepreneurial culture built on speed, simplicity, trust, and a deep hunger to grow. Our people thrive on their roles being empowered and end to end - across all functions. We also invest heavily in building future skills and leaders. Our People agenda of Accelerate-Grow-Thrive consistently helps us lead in employee engagement, with Univoice scores exceeding Unilever scores across all dimensions and being one of the most engaged teams at Unilever.

At Unilever Foods, we are both Food Lovers and Growth Hunters—two sides of the same powerful identity. As Food Lovers, we explore tastes, trends and cuisines to create products that bring joy to everyday life. As Growth Hunters, we relentlessly chase new opportunities, push boundaries, and hold one another accountable to deliver excellence. If you’re energized by growth, fuelled by curiosity, and excited to shape food people truly love, this is where you belong.

Here, you will continuously learn, unlearn, and relearn, challenging yourself to accelerate your development in an end-to-end business and in end-to-end roles. If you're dreaming of contributing to Unilever’s 2nd largest Business unit, a fast-growing business, where you're empowered so you can play to win and thrive as part of One Team with One Goal, then come and join us!

JOB PURPOSE

Lead the Global CX Data Quality & Solution Adoption agenda—owning the data quality strategy for CX and driving market adoption of global solutions end‑to‑end. You will set and govern data quality standards, improve trust in CX metrics, and accelerate deployment & usage of global platforms across markets. This role ensures that CX decisions are data‑driven, timely, and consistent, and that solutions are adopted at scale with measurable business impact.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Data Quality Strategy & Governance: Define and own CX data quality policies and controls (accuracy, completeness, timeliness, consistency) across SSD, CRM, Digital Engagement and UDL pipelines, aligned to the Unilever Data Quality Management Framework. Establish stewardship, accountability and operating routines (DQ councils, RACI, SLAs) across global/market teams; embed “pride in our data” culture in CX.
• Operating Framework: Provide operating framework for data quality deliverables to CX team, CX Hubs and maintain performance delivery on data readiness.
• Solution Adoption & Change Enablement: Lead global adoption plans for CX solutions (CRM, Marketo, WABA) with clear use‑cases, benefits, training and “go‑live” criteria.
• Market Readiness: Build market readiness: onboarding assets, UAT playbooks, adoption KPIs (active users, feature usage, opt‑ins, engagement lift), and action‑oriented business cases for pilots.
• Platform Ownership & Global Dashboards: Own the Global Data Quality dashboard vision and backlog; align enhancements with Regional Hubs and the Global Data team.
• Risk, Compliance & Data Ethics: Ensure privacy, security, and responsible data use across CX data flows; manage audit readiness and remediation plans.

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• 8–10+ years in data quality, analytics, or digital product adoption in global/multi‑market environments (preferably B2B).
• Proven leadership of enterprise Data Quality Management frameworks and operating models.
• Hands‑on with CRM/Martech, SSD datasets and UDL‑based pipelines; familiarity with Azure Data Factory, Databricks, APIs.
• Strong stakeholder management with CX, Marketing, Tech/Data (GDT), CoE, BE&A; ability to run SteerCos and drive cross‑functional decisions.
• Excellent communication, change management.

Skills

• Data Quality & Governance | Metadata & Lineage | Master/Reference Data
• Solution Adoption & Change Enablement | UAT & Go‑Live Orchestration
• Analytics & OKR Measurement (contactable/engaged/MQL/SQL, etc.)
• Cloud Data Platforms (Azure, Databricks, UDL) | Integrations
• Agile Delivery | Stakeholder/SteerCo Management

Leadership

• You are energized by delivering fantastic results. You are an example to others – both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.
• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.
• Our leaders set the tone for success by embodying behaviors that inspire trust, drive progress, and create impact. To lead effectively in today’s dynamic environment, we expect leaders to:

WHAT IS IN IT FOR YOU?

Unilever is the place where you can be yourself and bring your purpose to life with the work that you do – creating a better business and a better world. We offer an exciting & dynamic work environment where you can make things happen. Furthermore, we offer some great reward and benefits!

• Attractive total remuneration package: excellent company pension, bonus, share scheme.
• Flexible cross-disciplinary career opportunities and a wealth of training opportunities & wellbeing resources whenever and wherever.
• Plenty of company-paid holidays to further ensure your work-life balance is maintained.
• We encourage an inclusive culture, which comes to life with interchangeable public holidays, paid paternity leave of 6 weeks and our transgender policy.
• Under the Hybrid Working principles, you will be expected to spend a minimum of 40%-60% in the office or at customers, suppliers or partners to connect and collaborate. For the time you work from home, we will ensure you are well equipped. When you are at the office, you can enjoy our tasty canteen with prepped food and own products.
• Informal culture and being the first one trying our new products.
• My Fitness Plan (reduction on your Fitness Subscription).
• Homework allowance
• Company laptop and mobile phone
• Green Mobility Policy.