Head of Deployment Operations

Monumental is automating on-site construction with robotics and software. Our mission is to make construction primarily software-defined and work towards a future where beautiful, bespoke buildings are built within a single day with minimal labour.

We’re a growing team of about 100 engineers and technicians, with backgrounds from companies like Palantir, Qualcomm, Dyson, Shopify, Tesla, Meta, and 1X. It’s still the early days of building the company, and this is a unique opportunity to be an early employee in a high-growth, high-ambition startup environment. From Day 1, you’ll work with an experienced founding team backed by top-tier investors.

Monumental is based near Artis zoo in the Plantage, in the city center of Amsterdam. We have a beautiful office with an in-house workshop and robot testing facility. We’re explicitly not a hybrid or remote-first company: we enjoy collaborating 5 days a week at the office.

About You and This Role

Monumental’s deployment engine is scaling fast — from a few deployments to dozens running in parallel across Europe. As Head of Deployment Operations, your job isn’t just to keep that machine running — it’s to make it run faster, smoother, and more reliably as we scale.

We’re solving the problem of on-site construction with a vertically integrated offering. As a hard tech company doing real R&D, financed through venture funding, we manufacture our hardware in-house, run a fully equipped workshop, manage a complex supply chain and inventory, and deploy masonry robots to construction sites across the Netherlands and the UK.

This is a high-autonomy role for someone who brings order at scale and is comfortable diving into the details. You’ll sit at the intersection of operations, people, finance, and field execution — architecting the processes and systems that allow us to expand efficiently across the Netherlands and into new markets.

You’ll architect the hiring funnel that feeds our Operator pool, run the performance cadence (1:1s, scorecards, comp reviews), and own every touchpoint. You’ll ensure compliance with contracts and certifications, while partnering with Finance and BD to keep operator capacity across deployments on-point. When unexpected challenges come up, you take ownership and resolve them (legal queries, travel chaos, team logistics). This role is suitable for a people-oriented systems thinker and hands-on problem solver.

What You Might Be Working On

• Operator scheduling: develop and manage the master schedule of operators and deployments—who’s building what, where, and when
• People pipeline & hiring: design, own, and continuously improve the end-to-end recruitment engine for the full Deployment Team; run structured interviews, and close great talent fast
• Performance & growth: schedule and conduct 1:1s, roll out performance-based scorecards, lead comp and promotion cycles, and support managers with feedback loops
• Onboarding & compliance: craft smooth and efficient onboarding, track required certifications, and keep our personnel files tidy
• Training: build a role-based competency matrix, plan quarterly up-skilling sessions, and ensure our operators continuously improve and learn
• Finance & legal liaison: own the head-count forecast, overtime approvals, interface with finance and external counsel on contracts, NDAs, and employment law
• Culture & engagement: run pulse surveys, monthly AMAs, and keep morale high during rapid scaling
• Special ops projects: spin up solutions for whatever emerges—EU deployment visas, emergency accommodation, new country payroll, or a last-minute investor data-room request
• Process & tooling: automate onboarding checklists, and build live dashboards (hiring funnel, attrition, training hours) for the exec team
• Ensure smooth operations: be the connective tissue across deployment, technical teams, and the people team, ensuring information flows clearly and decisions get made

What We’re Looking For

• Leadership experience in an operational, coordination, project management, or workforce planning role—bonus if in a field service, logistics, or industrial setting
• Experience hiring, developing, and managing high-performing teams; ideally, you’ve built an org from 0 to 1 and developed individual contributors into team leads
• Experience in a high-growth, fast-paced environment (startup/scale-up preferred)
• Strong analytical instincts—you’re comfortable building a schedule, spotting gaps in a dashboard, and following through with action
• Clear communicator—you follow up, close loops, and bring clarity to complex systems
• High attention to detail and a commitment to being organised
• Action-oriented—you unblock yourself and others quickly
• Fluent in English; Dutch fluency is a strong plus (but not strictly required)
• You’re happy to roll up your sleeves and do what it takes to get the job done
• A strong bias-to-action: you are proactive and outcome-oriented, with the resilience and pace needed in a scaling startup
• Strong operational and analytical skills: you can build a spreadsheet with a clear operational plan, or present a P&L and model various scenarios and drivers. You’re a strong project and people manager

Why Monumental?

Joining Monumental means being at the forefront of a movement aimed at making significant strides in the construction industry. Here, your work has the potential to impact not just the company but the future of how we build. If you're driven by innovation, eager to tackle complex challenges, and ready to make a tangible difference, we want to hear from you.

For open applications (where you don’t see an exact role match), please reach out to us at: iwanttojoin@monumental.co – share with us the most interesting or challenging project you’ve worked on, why you want to join, and your CV or portfolio.

If you don’t meet all the qualifications here but are excited about Monumental and feel you’d still be able to help us solve difficult problems, do get in touch. We welcome generalists who focus on outcomes and are eager to learn on the job.