Team Lead Account Management UK/Nordics (f/m/d)

Lead and Support a High-Performing Account Management Team in the UK and Nordics

As Team Lead for Account Management United Kingdom/Nordic, you will manage and support a team of six to eight Account Managers and Customer Success Managers, focused on serving our business-to-business clients across the United Kingdom and Nordic countries.

Your main responsibility is to empower your team to deliver outstanding customer experiences that drive satisfaction, retention, and sustainable growth. You will play a key role in shaping and executing our customer success strategy – coaching your team, building strong client relationships, and ensuring customers realize the full value of the Trusted Shops SaaS solutions. This is a hands-on leadership role in a fast-paced, international environment where your impact will be visible and meaningful.

How you make an impact

• Lead, manage and coach a team of 2 Account Managers and 5 Customer Success Managers located across Europe through regular coaching, 1:1s, and team meetings.
• Drive customer success strategies by creating tailored success plans and conducting joint business reviews to ensure clients achieve their goals.
• Collaborate cross-functionally with Sales, Product, and Support teams to deliver a seamless, top-tier customer experience.
• Enhance customer satisfaction and retention by implementing innovative processes and continuous improvements.
• Champion professional growth and learning within the team, staying on top of industry trends and fostering a culture of development.
  Please be aware only applications in English will be taken into consideration.

Your profile

• Fluent English (C2) and a Bachelor’s degree, ideally in Business or Commercial Administration.
• 5+ years of experience in commercial roles, focusing on customer retention, expansion, and business development — especially in the UK market (Nordics is a plus).
• 3+ years of team leadership experience, with a strong track record in building high-performance teams.
• SaaS or e-commerce background preferred, with knowledge of customer success, tools like Salesforce, Microsoft Teams, and e-commerce platforms like Magento or PrestaShop.
• Strong communication, analytical, and multitasking skills, with flexibility to travel across Europe frequently.

Benefits

• Hybrid working: fixed office days combined with the flexibility to work from home
• Workation: the option to work temporarily from a destination of your choice within the EU, Iceland or Norway
• 25 vacation days to recharge
• Buddy program: an experienced colleague guiding you during your onboarding
• Individual training opportunities to support your continuous development
• Team and unit events that foster connection and fun
• Health pass: free access to both online and offline sports, fitness and health courses
• Competitive salary with an uncapped bonus scheme
• Travel allowance and a solid pension plan
• Friday afternoon drinks on the rooftop terrace of the A’DAM Tower

Sales Coach

We offer you individual coaching and support by our sales coaches. Address topics that you find difficult and become even better at what you already know.

New work

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporarily from another location in Europe.

Health Pass

Stay fit – physically and psychologically. Our company health management offers you a wide range of courses, presentations and workshops.

Internationales flair

With a team from more than 40 different nations, it never gets boring. We celebrate our diversity and the countless new perspectives it gives us.

Individual development opportunities

Unleash your talent and improve your individual skills that support you in your work.

Buddy programme

Your buddy will help you settle in when you first start out with us. Later, you can also share your experience with new colleagues.

Tools

We work with the latest tools to provide our colleagues with the best possible support.

Team events

Whether in summer, winter or whenever it suits your team – we enjoy spending time together.

Transparency

Open and clear communication gets us to our goals quickly. Address your topics openly – we will find a solution for everything together.

Respect

Every single one of our colleagues is a valuable part of our community. Respectful interaction and openness are prerequisites for our work.

Trust

We know you’re doing a great job – otherwise you wouldn't be here. We trust you, your skills, ideas and intentions.

Not sure if you’re a good match for this role? Don’t hesitate, just apply!

Contact: Maria Stefanowicz

maria.stefanowicz@trustedshops.com