Digital & frictionless journeys intern @ NN International

Help shape the future of Customer Journeys at NN International as a Digital & Frictionless Journeys (DFJ) Intern

Join us as a Digital & Frictionless Journeys (DFJ) Intern and help shape the future of Customer Journeys at NN International!

Are you passionate about digital innovation and customer-centric design? As our DFJ intern, you’ll be at the heart of transforming customer journeys across NN International. You’ll collaborate with a dynamic central team and eight diverse business units to help design and scale AI-powered, straight-through processes and intuitive self-service experiences that boost both customer satisfaction and operational efficiency.

This is your chance to gain hands-on experience in a high-impact transformation programme, contribute to cutting-edge digital solutions, and help make our customer journeys truly seamless and frictionless.

What you are going to do

• Driving preparation for meetings with senior management and workshops/meetings with representatives of the eight NN business units
• Assisting in monitoring and evaluating the dynamics of key performance indicators (KPIs)
• Helping Product Owners with selecting, prioritizing, and planning AI use cases
• Managing key stakeholders from the eight NN Business units on different topics
• Contributing to the creation of the strategy and future plans of the DFJ International workstream

What we offer you

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

• Internship fee of €650 gross based on a 36-hour working week
• Plenty of training and learning opportunities in our Learning & Development Centre
• A large (international) network of colleagues who are keen to share their knowledge with you
• The autonomy to set out your own development path

Who you are

• You’re an independent, driven individual who thrives at learning and intellectual challenge. You’re eager to make an impact and grow in a fast-paced, international environment.
• Currently pursuing a bachelor's or master's degree in business, engineering, or a related field
• Known for your analytical mindset and structured problem-solving skills
• A proactive team player who enjoys collaborating across cultures and disciplines
• Confident with Excel and PowerPoint, and skilled at turning data and discussions into clear, compelling visual insights
• Fluent in English, both written and spoken

If you're curious, adaptable, and excited about digital transformation – we’d love to meet you!

Who you will work with

You’ll be part of the central DFJ International team – a vibrant group of around 10 professionals from 10 different nationalities, each bringing unique perspectives and expertise.

• Work alongside AI product owners, business leads, UX designers, and strategists
• Collaborate with former consultants from BCG, PwC, Accenture, Deloitte, and Capgemini
• Be immersed in a culture that values innovation, teamwork, and fun

You’ll also be connected to broader communities across NN International:

• The DFJ International community spanning 8 countries: Belgium, Spain, Greece, Poland, Romania, Hungary, Czechia, and Slovakia
• The CDO (Chief Digital Officer) International community, including teams from Advisory Management, Digital Marketing, and Data & AI

You can reach out to Rowena Taal, Internship coordinator, via stagebureau@nn.nl.