Rooms Division Manager - nhow Amsterdam RAI

Join the Team at nhow Amsterdam RAI

Are you the new Rooms Division Manager with a passion for the world of hospitality? Are you ready for the next step and to join the vibrant atmospheres of nhow Amsterdam RAI, ‘the culture’s hub’?

social hub. design hotel. the place to be.

nhow Amsterdam RAI is a social and multicultural hub for globetrotters, business travelers, and Amsterdam locals. The iconic building, facing the various wind directions, symbolizes the melting pot of cultures the city of Amsterdam has always been and continues to be. The impressive 91-metre-tall building is in the Zuidas district, right next to the RAI Amsterdam Convention Centre, and offers guests a dynamic headquarters and home base.

For this iconic social hub, we are seeking an ambitious leader with a vibrant personality and a genuine approach. As Rooms Division Manager in this modern, lifestyle 650-room hotel, you will oversee the operation within these areas: Reception, Guest Relations, Duty Managers, and Housekeeping, with around 120 team members in total.

What part will you play in creating the unforgettable?

As the Rooms Division Manager of nhow Amsterdam RAI, you will be responsible for effectively leading and managing the day-to-day operational activities through the heads of departments. You will lead, coach, and develop department heads to achieve high standards of quality and service, with a major focus on training and continuous development of the team to ensure they have the skills and knowledge to deliver exceptional guest experiences. You will oversee the development and management of the hotel strategy, ensuring that nhow experiences are aligned with the nhow standards and KPIs, as well as initiating, enhancing, and implementing the products and services that nhow has to offer. Furthermore, you will be involved in managing the annual budget, delivering the set revenue and GOP targets, and collating and analyzing data to support strategic decision making. In this role, you will report to the nhow Hotel Manager.

Key Responsibilities

• Effectively lead and manage the day-to-day operational activities through the heads of departments.
• Lead, coach, and develop department heads to achieve high standards of quality and service.
• Focus on training and continuous development of the team, ensuring they have the skills and knowledge to deliver exceptional guest experiences.
• Oversee the development and management of the hotel strategy, ensuring that nhow experiences are aligned with the nhow standards and KPIs.
• Initiate, enhance, and implement the products and services that nhow has to offer.
• Manage the annual budget, deliver set revenue and GOP targets, and collate and analyze data to support strategic decision making.
• Report to the nhow Hotel Manager.

What’s in it for you (spoiler: a lot!)

• Free online & offline training organized by our own University.
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
• Employee rates from 36 euros in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%.
• Various discounts in (web)shops.
• Travel allowance of €0.23 per km, up to 30 km distance from work each way.
• Welcome @ Work; dine, spend the night, and have breakfast in your own hotel for 2.
• Team building events, trips, and holiday parties.
• The opportunity to grow within our company worldwide.
• Salary based on your experiences, as per Horeca CLA scale 9.

What makes you the perfect fit for this bold journey?

• At least 3 years working experience in a senior management role in a mid/upscale property.
• Experience in leading teams.
• You have a solution driven mindset and can make and take decisions in the moment.
• A balanced track record in commercial results, quality, and developing teams.
• Focused on results in terms of finance and quality.
• Excellent organizational and analytical skills.
• You are a mature leader, listener, and equally ambitious and driven to get the job done through your team.
• You feel comfortable working in a modern lifestyle hotel and adopting the informal culture.
• You are proficient in English. Dutch and any additional languages are welcome.