PSV Poultry EMEA

PSV Poultry EMEA at IDEXX

The LPD Professional Services Veterinarian (PSV) Poultry EMEA consults with diagnostic poultry laboratories, poultry producers, poultry veterinary practices, integrators, and poultry veterinarians in academia and in the field on medical protocols to promote growth and utilization of IDEXX poultry products, services, and medical testing; and to promote customer satisfaction and loyalty. The PSV Poultry EMEA represents IDEXX to the poultry industry, the veterinary community and academia. The PSV Poultry EMEA partners with the LPD salesforce and collaborates with internal teams providing medical messaging, medical product training to sales and marketing (results interpretation, sampling, xChek Lab and xChek Vet software etc.) and managing field trials. The PSV Poultry EMEA analyses and interprets results and data to show the value of the diagnostic tools to producers, lab managers and veterinarians.

In this role, you will:

• Consult with diagnostic poultry laboratory managers, poultry producers, and poultry veterinarians on medical protocols to promote growth and utilization of IDEXX products, services, and medical testing.
• Represent IDEXX to the poultry industry, the veterinary community, and academia, which may include hosting seminars and continuing education sessions on company products to key influencers at clinics, universities, veterinary schools, and other venues.
• Partner with the LPD salesforce and other IDEXX teams as needed. Collaborate with internal teams providing medical product training to sales and marketing (results interpretation, sampling, xChek Lab and xChek Vet software, etc.) and managing field trials.
• Proactively support the company’s products through assisting, creating, and reviewing technical materials and presenting technical subjects to a variety of audiences. May assist and write technical documents and/or provide input and approval oversight on marketing and field selling materials.
• Provide support to IDEXX Training Department, creating written materials, presentations, and conducting training sessions as appropriate.
• Support and consult on disease programs, help identify customers’ medical needs, and stay up to date on future medical trends.
• Assure compliance with all IDEXX SOPs and procedures.
• Handle customer (academia, lab manager, veterinary, and end-user) questions related to medical messaging.
• Provide in-depth knowledge of poultry production systems and health programs.

What you need to succeed:

• Doctor of Veterinary Medicine (DVM) required.
• Solid knowledge of current topics and relevant issues regarding the poultry industry.
• Strong business acumen, including specific knowledge of products and services sold.
• Seasoned business and medical professional.
• Excellent communication and interpersonal skills with the ability to effectively and appropriately influence others.
• Strong facilitator, able to resolve conflict through mutual understanding and respect.
• Excellent customer service and business relationship-building skills required.
• Professional maturity, adaptability, and responsiveness to employee, customer, and peer needs or concerns.
• Strong problem-solving and decision making skills with the willingness and ability to work collaboratively with others in a matrix environment.
• High integrity and honesty to keep commitments to Employees, Customers, and the Company.
• Goal oriented, with drive, initiative, and passion for business and team excellence.
• Ability to organize and prioritize.
• A service oriented attitude.
• Computer proficiency with Microsoft Office applications including Teams, Workday, and Salesforce.com.
• Requires basic and developing customer relationship skills.
• Requires introductory knowledge of IDEXX products, instrumentation, and services.
• Solves problems as part of a team, and assumes responsibility as appropriate.
• Consults with senior peers to learn through experience.
• Works under general supervision.
• Typically 3-7 years relevant experience in clinical practice.

Work environment:

• Office or remote/home office environment.
• Visits to customers and academia (diagnostic laboratories, vet clinics, farms).